Customer Services Apprenticeship Level 2

5 days ago


Yeovil, United Kingdom Jonny's Sister Ltd Full time

Jonny's Sister Ltd is an online personalised gift & homeware company that has been trading for 17 years. As well as their own website, they work with John Lewis, Wayfair, Next, Not on the High Street and Joules to name but a few. Although a small company (10 people) it is extremely busy.

As well as the office they have large studios where products are designed, made and despatched.

The position of Customer Services Practioner Apprenticeship Level 2 is a new position.
- Answering the phone
- Loading new products across 6 sites
- Liaising with the production studio
- Spending time working in the studio so as to understand the production
- Working with our social media staff to understand how we use social media
- Doing order reccies across all sites to ensure no orders have been missed
- Organising couriers for overseas deliveries
- Working with pricing staff so as to understand how we do pricing
- Researching new suppliers
- Ordering from suppliers

You will be supported throughout your apprenticeship by the Office Manager as well as having regular meetings with your tutor.

We are a very busy company and everyone works hard but we do always try to have fun along the way. The business tends to be seasonal and Christmas can be crazy busy

Your line manager will be the Office Manager (once an apprentice herself) and she will guide and support you throughout your apprenticeship. Your training will on a continuous basis as you learn new areas throughout the 12 months.

Your apprenticeship will last 13 months after which you will acquire Customer Services Practitioner Level 2. During the first 12 months of your apprenticeship you will receive apprenticeship pay. Once you have completed 12 months you will go on to full pay.

Once qualified, Jonny's Sister always offers the apprentice a permanent job. During the apprenticeship both you and your line manager will have found out where your strengths and passions lie. In the permanent position offered we will always try and match you to these areas.

Confident

Common Sense

Problem Solver

Tech savvy

Attention to detail

Team player yet able to work independently

Discreet

Excellent time management

A real people person

A 'can do' attitude

Infectious enthusiasm & a good sense of humour

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday

COVID-19 considerations:
We work within Covid regulations as laid down by the government.



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