Telephone Support Worker

5 days ago


Riding Mill, United Kingdom Aggregator Network Full time

Temporary 3 month Telephone Support Coordinator - Hull Centre - £10+ dependant on experience Your new company Hays are working exclusively with a warm and friendly charity-based organisation to recruit 2 Telephone Support Coordinators for a new servicebased in central Hull. This is initially a 3-month temporary contract. Your new role Supporting a large public sector organisation, you will be responsible for contacting outpatients to assist with any additional telephone-based support required to ensurea comfortable return home. Contact may be in the form of a short check in or there may be the need to signpost individuals to additional services such as Social Services or Occupational Health. Due to the nature of this role and sensitivity of the calls, agood understanding of GDPR and data protection is essential. What you'll need to succeed Previous experience in a similar role will ultimately lead to your success, you will be forward thinking and have excellent attention to detail. Strong experience in customerservice and building long lasting relationships with customer is essential. You will be able to communicate confidently with customers via telephone. Due to the nature of this role, experience working within a public sector or support based role would be beneficial.You will be working with sensitive information, therefore, an understanding of data protection and GDPR is essential. What you'll get in return This is a great opportunity to work for a supportive and well-known organisation in the Hull area. Working Monday


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