Lead Handler- Manchester
6 months ago
We are seeking a friendly and organised Lead Handler to join our team at Vinci Hair Clinic in Manchester. As the first point of contact for our patients, you will play a crucial role in ensuring a positive experience from the moment they arrive.
**SKILLS**
- Proven experience in a customer service or receptionist role
- Excellent communication skills, both verbal and written
- Proficiency in using computer systems and office software CRM
- Ability to multitask and prioritise tasks in a fast-paced environment
- Strong organisational skills and attention to detail
- Friendly demeanour and professional appearance
- Knowledge of medical terminology and experience in a healthcare setting (preferred but not required)
**MAIN DUTIES AND RESPONSIBILITIES**
- Qualifying new customer enquiries
- Answering incoming calls in a polite and helpful way
- Communicate our range of services accurately, guiding the lead accordingly and routing the enquiry in the most appropriate way
- Book consultations
- Communicate across teams to ensure work is completed efficiently and accurately
- Documenting every contact with clients
- Follow up with clients to ensure customer satisfaction
- Greet patients and visitors warmly as they enter the clinic
- Register patients by verifying their personal details.
**Benefits**:
- Salary 22k-25k depend on experience
- Opportunity for professional development and growth within the clinic
**Salary**: £22,000.00-£25,000.00 per year
Schedule:
- Day shift
- Weekend availability
Work Location: On the road
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