Retail Gallery Assistant

We are seeking an enthusiastic, personable, creative, and driven Retail Gallery Assistant.

Are you great with customers? Enjoy working with crafts? Have strong administration skills? Then this could be the opportunity for you

MAKE Southwest is at the heart of the Bovey Tracy community; it is an education charity and membership organisation that aims to create as many opportunities as possible for people to enjoy and learn about contemporary craft.

We are looking for a highly motivated individual to join our friendly and dynamic team. You will work with our Retail Gallery Manager to deliver the highest customer service, sell our beautiful products, support our Maker Members and manage our stock database.

If this sounds like you, then we want to hear from you.

Interviews will be taking place on 24th January 2023.

**JOB DETAILS**:
**Job Title**:Retail Gallery Assistant

**Team**:Retail Gallery

**Base**:Riverside Mill, Bovey Tracey, Devon, TQ13 9AF

**Responsible To**:Retail Gallery Manager

**Work Hours**:Weds - Sat, 9am - 5.30pm (30 hours per week)

**PURPOSE**:

- To provide the highest level of customer service to help to maximise retail selling opportunities of Maker Members work in store and online.
- To support the Retail Gallery Manager with the stock management database, merchandising and Maker Member queries.
- To welcome our visitors to our galleries, providing information on our exhibitions, charitable goals and purpose.

**KEY TASKS**:

- Ensure that customers receive high standards of service and sales expertise.
- Process sales through an EPOS/Excel till system, handle cash, wrap and package items.
- Assist the Retail Gallery Manager to ensure management of appropriate stock levels, including maintaining the stock database, ordering stock and organising stock spaces.
- Daily retail administration.
- Drive sales, sharing with customers insight and understanding of our Maker Members work, craft processes and general craft sector knowledge and industry trends.
- Support the Retail Gallery Manager to create appealing visual merchandising.
- Maintain a tidy and clean Retail Gallery.
- To open and set-up the Retail Gallery ready for trading and securely close the Gallery completing the end of day process.
- Support the Ecommerce site by taking product images, uploading stock for sale, fulfilling online orders and customer support.
- Support digital marketing with regular updates on social media platforms.
- Support and work with the Exhibitions team to set-up new exhibitions, work with curators, sell exhibited work and help replenish items sold.
- Working within a charitable framework and budgets.
- Operate in accordance with the MAKE Southwest employment, Health and Safety, equal opportunities and other legal requirements, and its practices, policies and procedures.
- Support other teams as needed, covering absences and responding to busy periods.
- Work at adhoc events such as pre-view evenings, private functions and fayres.
- Carry out any other duties as required which will help to contribute to the overall performance of the charity.

**PERSON SPECIFICATION**

This is a specification of the qualifications, skills, experience, knowledge, personal attributes and other requirements which are required to effectively carry out the duties and responsibilities of the post (as outlined in the job description).

**Requirement Essential/Desirable**

**Qualifications, Experience, Training and Professional Registration**
- Experience of working within retail / customer services **Essential**:

- Experience of merchandising different products **Desirable**:

- Study, work or knowledge of arts or crafts **Desirable**:

- Experience of working in administration **Essential**

**Knowledge**
- IT skills in Microsoft Office Packages (Word, Excel, PowerPoint and Outlook) and internal database systems **Essential**:

- Knowledge of retail processes **Desirable**:

- Understanding of different crafts, techniques and materials **Desirable**:

- Willingness to build knowledge of current exhibitions, Maker Members and aims of the charity through research andengagement **Essential**:

- Understanding of what makes excellent customer service **Essential**

**Team Working**
- Team player, flexible and responsive to the needs of colleagues **Essential**:

- Contributes ideas and a willingness to listen and be open to other views **Essential**:

- Willingness to provide cover in other teams when needed **Essential**

**Communication**
- Excellent interpersonal skills **Essential**:

- To be able to talk confidently and enthusiastically about the organisation and its offering **Essential**:

- To be able to manage difficult conversations and complaints tactfully and sensitively **Essential**:
**Other**
- Ability to work independently and be self-motivated **Essential**:

- Be proactive, enthusiastic and approachable **Essential**:

- Able to manage own workload and is adaptable **Essential**:

- Can work well under pre