Customer Support

2 weeks ago

Little Hadham, United Kingdom Diamond Whites Aligners Full time

Customer Support

£20,000- £22,000 per Annum Permanent,

full time 6-month probation

We are a fun, fresh and modern company looking for a Customer Support professional to join our close-knit and ambitious team. As first point of contact for our customers, our Customer Care team aims to provide friendly customer service and support throughthe continued growth of our business.

As Customer Care Representative you will play a vital role in the business. You’ll be the first port of contact for our customers as you guide them through their treatment. As a small team we can offer great personalised development and there are plentyof opportunities to progress as we grow the business.

Diamond Whites is the fastest growing invisible aligner brand based in the UK who specialise in the dental and oral care industry. Over the past 24 months we have gone from strength to strength to become one of the Uk’s leading cosmetic dental specialistswith our growth plans targeting international expansion.

Customer service is the forefront of everything we do, being the highest rated invisible aligner brand in the UK. Due to our speedy growth rate, we are looking for someone to join our evolving team with the opportunities to progress within the business.

What you’ll be doing
- Providing friendly service to a wide variety of customers with varying needs. From investigating a delivery query with a logistics provider/courier to assisting with a technical query about a product, you will be responsible for assisting our customerswith and queries they may have.
- Regularly contributing to team meetings and discussions, providing your ideas and suggestions to support the continuous improvement of our customer service standards and journey.
- Reaching out to existing customers on a regular basis to ensure they have the necessary resources to start their treatment. This will include taking bookings for appointments and placing orders on their behalf. What you’ll bring
- Experience in a customer service or customer facing role
- Excellent verbal and written communication
- A motivated and ambitious approach, with a desire to go above and beyond Benefits
- Staff Share scheme
- Birthdays off
- Hybrid working
- Monday-Friday
- Quarterly team building outings and exercises

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