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Complaint Handler

2 months ago

Sevenoaks, United Kingdom Noble Partnerships Full time

**Complaint Handler**

**Salary - £24,000 - £26,500**

**Location - Sevenoaks, Kent**

**Your role within the Company**

You must be able to demonstrate a professional approach to all customers and clients. Furthermore you must ensure a timely and accurate administration of any complaints to the company including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations and the company’s policies and procedures. This is a growing and developing role along with the growth of the department we’re looking for self-motivated individuals who are able to work autonomously.
- To work as part of a motivated team, to ensure that all inbound complaints are thoroughly investigated
- To always work towards offering a suitable solution to our customers within the set regulatory time frames
- To openly and fairly review each customer complaint without bias or personal opinion
- Manage own caseload, ensuring all complaints are handled within required deadlines and FCA requirements.
- To participate in monthly meetings to put forward suggestions for improvement and share successes as part of group
- Openly share experience in order to use information to build knowledge / skill set
- Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible
- Ensure that all complaints are handled with the highest standard of customer care
- To maintain complaints database with correct and relevant information at all times
- To research root cause of complaints and use information to ensure consistency in processes and procedures
- To hold excellent communication skills both verbally and in writing
- Experience of working in a team in an office environment
- Knowledge of treating customers fairly (TCF)
- Knowledge of GDPR and DPA act Awareness of current FCA regulations
- Ability to understand and comply with documented processes, policies and procedures
- Excellent verbal and written communication skill

Permanent 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day) Monday - Friday, 9.00-5.30

This is a great opportunity for someone looking to join a company that values its staff and are personally driven to progress and build a stable career. You will receive personal development throughout your career and a loyal commitment from the business both professionally and financially.

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: Complaints Handler

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