Outpatients Clerk

The post holder is responsible for the patient’s journey from receipt of referral to appointment. To provide a proficient and effective system, in order to achieve the trusts targets. Identify, analyse and resolve issues relating to the patient pathway. To ensure that any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including: Choose and Book, Patient Administration system, Iportal and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.

Most members of staff in the Trust have a responsibility for supporting the delivery of Planned Care Services, and the achievement of Cancer and RTT targets, whether in a supportive role, or in terms of providing hand-on care. Application of the national rules and guidance is critical in relation to treating patients in a timely manner and chronologically, whether by clinical priority or in terms of length of wait. As part of the administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures.

The post holder will also require excellent communication and interpersonal skills and the ability to work flexibly are essential. The post-holder will ensure that confidentiality as outlined in the Data Protection Act 1998 is adhered to at all times.

To receive referrals in from outside organisations, log referrals, book appointments in a timely manner meeting trust cancer/RTT targets. To ensure that all information recorded is correct and appointments are booked in line with the trusts Patient access policy and Data quality policy.

The job role includes contact with patients via the phone to ensure that they can attend appointments. Updating the trusts systems with the relevant information, Iportal, Somerset and Careflow. To raise any issues with your line manager i.e capacity issues

To ensure that you are compliant with all mandatory training.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people, and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

‘ There will be a 10 minute exercise about your general knowledge of the NHS. This will take place in a confidential setting prior to the interview. It would be useful to research NHS wait times and Outpatients.’