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Customer Service Scheduler/planner

4 months ago

Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

CUSTOMER SERVICE SCHEDULER/PLANNER | BASED IN LS10 | OFFICE BASED | TEMP ONGOING - £21.5K
**Customer Service Scheduler/Planner
CUSTOMER SERVICE SCHEDULER/PLANNER | BASED IN LS10 | OFFICE BASED | TEMP ONGOING - £21.5K
Your new company**
A property management based business in the LS10 area of Leeds are looking to recruit a customer service scheduler/planner to assist with a back log of work on a temporary basis.
**Your new role**As a customer service scheduler/planner your main duties will be:

- Speaking to customers and identifying the needs by listening carefully
- Manage jobs - both unscheduled and scheduled
- Speak to disgruntled customers who may not be happy with the repairs or wait times
- Update the system ASAP when you have information on jobs or jobs required to be done
- Deploy tradesmen to jobs based on priority jobs
- Manage the effective schedule of the works and follow up
- Provide a superb level of customer service,

**What you'll need to succeed**
The client is looking for someone who has ideally worked in a similar role previously. However they will consider general customer service backgrounds.
Excellent knowledge of MS office packages and also the ability to pick up in house systems quickly.
Good team player - working with the others to hit the SLA's
**What you'll get in return**
Immediate start
Mid Term Temp Opportunity
Parking on site
Monday to Friday hours
£21k salary - paid weekly
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.