Relief Worker

**Relief Worker (Days)**

A brilliant opportunity to get your foot in the door in a role with flexibility around hours worked. You will be supported to develop your knowledge, skills and experience as part of a progressive organisation with an inclusive culture? Bank work opportunities are available to provide adhoc cover for the teams at our hostels in Colwyn Bay and Bangor.

**Our Organisation**

Here at North Wales Housing, we make a difference to peoples lives every day. If youre committed to helping us achieve this, well make sure we make a positive difference to your life too. Lets work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

As a Gold Standard Investors in People employer, were committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution. In 2021, we became a Disability Confident employer and in 2023 listed as **outstanding to work for** by the Best Companies accreditation.

**The Role **Relief Worker (Day)**

As a Relief Worker** **youll play a vital role in making a real difference to the lives of vulnerable and homeless people, by supporting the running of our hostels in either Bangor or Colwyn Bay, contributing to the effective provision of day to day support to the residents. Your main duties will include:

- Safeguarding the physical and emotional health and wellbeing of vulnerable and homeless people residing in the hostel
- Contributing to the organisation and delivery of a range of engagement and involvement activities to promote social inclusion amongst residents
- Ensuring housekeeping tasks are regularly carried out at the hostel
- Maintaining accurate hostel records and resident files
- Responding to and managing any incidents at the hostel appropriately

**The Package**
- Pay rate paid at the REAL Living Wage of £12.00 per hour
- Further studies support and career development opportunities
- Generous contributory pension scheme

**Our Requirements **Relief Worker (Days)**
- Superb customer service skills, ideally with experience of working in a face to face customer service / support role
- Ability to communicate in Welsh, **or committed to developing **your Welsh language skills (with our support)
- Good written and verbal communication skills
- Ability to adapt and work effectively with colleagues
- An awareness of the support needs of vulnerable people with the ability to work alone with confidence and good judgement
- Good working knowledge of Microsoft Word, Excel and Outlook

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an Enhanced DBS disclosure to be undertaken by our organisation.