**Iceland International has been operating for over 30 years and have a brand presence in over 63 countries, with great interest coming in weekly from other countries.**

**We are looking for an International Account Manager to join our International Team.**

**Overall Purpose of the role**:

- Serve as the main point of contact in all matters related to customer concerns and requirements
- Build and strengthen customer relationships to achieve long-term partnerships
- Maintain accurate customer records, keeping track of any contract updates and renewals
- Work with International and other internal teams to develop strategic plans and ensure KPIs are being met
- Develop a thorough understanding of our business and products to better upsell to our international customers

**Key Duties & Responsibilities**:

- Handle enquiries and requests from customers and address their requirements
- Stay on top of accounts, making sure they receive regular relevant information to ensure the customer requirements are met
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Generate progress reports for clients and senior leaders within the organisation
- Identify upsell, cross-sell and development opportunities and communicate with the sales team regularly
- Take full accountability to achieve and ideally exceed set sales targets and levels of customer service.
- Carry out effective and strategic market research to identify and review business opportunities and subsequently provide recommendations and insight for the development in that market.
- Become a Brand Ambassador for Iceland foods on the international stage promoting the Iceland brand throughout the world
- Ensure Iceland UK colleagues and stakeholders are informed and engaged in the positive development of Iceland International

**Essential Skills**:

- Strong and collaborative influencer, able to operate effectively at all levels of seniority including senior executives and business owners
- Strong networking and relationship skills, ability to communicate at all levels
- Project Management
- Strategic mindset with a creative and innovative approach
- Strong commercial, financial and situational awareness
- Excellent interpersonal and verbal and written communication skills
- Able to work independently with high levels of team motivation and personal drive
- Highly performance oriented focussed on continuous improvement
- Highly organised and able to make decisions
- Willing to regularly travel overseas and work out of hours
- Proficient with Microsoft Office and CRM databases
- Have a well-structured and organised approach to work and manage multiple stakeholders and projects in different time zones.
- Collaboration
- Interpersonal influence
- Adaptive thinking

**Desirable**:

- Good Understanding of international retailers
- Liaison with stakeholders in various countries
- Excellent communication skills
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback

Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.

**Alongside this we can offer you**:

- A very competitive salary with an excellent benefits package
- 25 days holiday, plus 8 days bank holiday
- 15% store discount, 30% club individual restaurant discount.
- Free parking
- Highly subsidised restaurant onsite with our own Michelin Star Chef
- Subsidised Costa onsite
- Discounted gym membership
- Charity fundraising events
- Educational sponsorship
- Enhanced maternity/paternity leave
- Long service awards
- Reward & recognition
- Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more