Graduate Case Handler

You will be working on recovery case handling where you will be responsible for managing the recovery aspect of a cargo claim from initial review through to settlement or closure.

Your main responsibility in this role will be to oversee the case handling procedure from start to finish with a particular involvement in the negotiation and settlement of recovery claims against third parties. Don’t worry full training will be provided

Depending on your experience and level of responsibility, typical activities may include:

- Processing new recovery claim notifications.
- Reviewing claims and assessing the potential legal liability of parties involved.
- Providing guidance to clients including but not limited to advice on general recovery prospects, legal time bars, liability limits and any requirements/recommendations for security, vessel arrest or litigation.
- Collating of documents and correspondence for submission to carriers, shipping lines, P&I Clubs, freight forwarders and other third parties worldwide.
- Monitoring of legal time bars and case progress.
- Liaising with lawyers and other agents in the pursuit of recoveries where required.
- Collecting of further information and documents to proceed/assist with recovery where required.
- Negotiating settlement of claims in accordance with contractual terms, national and international law and/or on a commercial basis where appropriate.
- Ensuring the client receives excellent service in accordance with industry and company guidelines.
- Marketing of the department and company.
- Ensuring in-house and client systems are kept fully up to date.
- Operating effectively and efficiently in a 'paper-light’ environment.
- Building and maintaining good working relationships with shipping lines, P&I clubs, freight forwarders, insurers, solicitors, as well as other legal/claims professionals.
- Managing a team of case handlers (at managerial level).
- Taking responsibility for productivity and profit.
- Adhering to legal requirements, industry regulations and customer quality standards set by the company.
- Handling any service complaints promptly and diligently.

**Essential Skills**:

- GCSE level qualifications (including Maths and English at grade C or above)
- A level qualifications and/or higher level qualification(s)
- Good organisational and time management skills
- Excellent language and writing skills
- Capable of effective negotiations
- Excellent knowledge of Microsoft Outlook, Word & Excel
- Able to integrate within a team and able to work on your own initiative
- A friendly and helpful approach

**Desired Skills**:

- 3 + years of previous work experience in recoveries is desirable
- Undergraduate Degree in Business Law or relevant field

**About Company** In today’s world of transportation and supply chain, things will inevitably go wrong (remember the ship getting stuck in the Suez Canal earlier this year?). This role will see you supporting experienced insurance specialists as they process claims from reviewthrough to settlement.

This company has a reputation as an excellent claim handler for marine and transit claims. They handle on behalf of insurers, agents, and brokers.