Passenger Services Agent

Passenger Services Agent - A Shift
RAF Brize Norton - OX18 3LX
Full time to support a 24/7 service, Shifts
Salary £24,500 per annum plus benefits

At RAF Brize Norton in Oxfordshire, Serco proudly support the RAF and MoD, supplying around 20 different services onsite, from engine and aircraft maintenance, to fuelling and ground control services. As a Passenger Services Agent, you’ll contribute enormously to the vital work carried out here. You’ll also be part of the wider team, with 5,800 service personnel, 1,200 contractors and 300 civil servants on site.

Working within the Serco Passenger Services team, you will help to deliver a critical service that operates on a 24/7/365 basis.

**Your duties will include**:
Manage the passenger handling and passenger processing of all flights through the Air Terminal.
Manage passenger check-in for all departing aircraft.
Arrange for passenger bags to go through the security scanner as well as pre-positioning bags.
Manage the call forward to the departure lounge for all departing aircraft.
Management of the passenger terminal VIP lounge

What you need to do the role?

No experience is necessary as full training will be provided. All we ask is that you have great communication skills, a can do attitude and preparedness to meet new challenges and are committed to achieving excellent levels of customer service.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.