Customer Service Administrator

3 days ago


Durham, United Kingdom Gem Partnership Ltd Full time

Offering hybrid working for 35 hours per week 9am - 5pm Monday to Friday.

THIS IS AN ONGOING TEMPORARY ASSIGNMENT WITH PERMANENT OPPORTUNITIES AVAILABLE

General duties will involve data processing, attention to detail, customer service and ability to work in a busy team.

The purpose of this role is to provide administrative support being responsible for accurately processing any changes to employee data, ensuring that all activities are completed within the necessary timeframe, in accordance with policy, and that completeup to date records are maintained in accordance with legislation. The post holder will provide a first class, customer focussed service to managers and members of staff.

**Core responsibilities**:

- Provide a responsive and proactive support service for stakeholders.
- Focus on checking stakeholder requirements to ensure the delivery of excellence with the frontline stakeholder experience, maintaining our high professional standard of reporting and processes.
- Respond to service users answering and recording standard queries and bookings for activities and/or events.
- Contribute to the planning of team activities, work and deadlines to ensure the smooth running and timeliness of service, providing cover for other members of the team as required.
- Solve day-to-day routine problems and source background information within the role.
- Record data and information accurately and provide reports as required to team members and more experienced staff.
- Operate a booking and enquiry service and process requests finding solutions or escalating queries where necessary.
- Flexible in approach to accommodate the needs of team members and/or service users.
- Assist team members to organise, plan and prepare for events, meetings and activities.
- Liaise with internal and external suppliers, contractors and professional specialists to pass on information and improve data quality.
- Establish and develop close working relationships, liaising and collaborating with staff in other areas of the organisation to ensure a seamless, smooth and efficient service.
- Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.

**Role responsibilities**:

- Work with team members to ensure the smooth running of administrative processes to support people and business activities, providing assistance to others as necessary.
- Compile, record, store and archive data and information to ensure the accuracy and safety of information in line with data protection and confidentiality requirements.
- Liaise with representatives from other service areas, professional organisations and agencies, acting as a point of contact for colleagues requiring advice and administrative support on HR or payroll processes and systems.
- Use standard office-based digital systems, tools and equipment to carry out data recording, communications and networking.
- Provide service and support for networks, committees and meetings, to draft and distribute documents and communications in standard professional formats.
- Process and update key business documentation.
- Liaise with internal and external suppliers and specialists with the organisation, planning and delivery of services, activities and events.
- Provide advice and guidance on basic HR and/or payroll legislation and requirements.
- Manage own workload, mindful of the set objectives and priorities, ensuring that deadlines and queries are dealt within appropriate timescales.
- Contribute to general HR and payroll process development.



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