IT Field Service Engineer Apprentice

3 days ago

Colchester Business Park, United Kingdom QA Ltd Full time

**Employer description**:
SCC (Specialist Computer Centres) is the leading IT services organisation in Europe. We have been established for over 40 years and have a turnover in excess of £3 billion.

**Overview**:
You will have the chance to gain valuable skills, knowledge and experience as you complete a L3 IT Cloud Network Specialist Apprenticeship.

**What’s in it for you**:
Join SCC on a journey of learning and personal development as an IT Field Service Engineer Apprentice covering the East Anglia region. Your role would be to be part of an ever growing and exciting IT company on the wave of change. SCC will support your journeyby providing mentoring and customer training alongside industry recognised accreditations on manufactures such as IBM, HP, DELL etc.

You will in due course attend customer sites to provide support of IT hardware and software product failures in the field and would travel around in a company supplied vehicle to execute repairs and fixes within the required Service Level Agreements we havefor our customers.

**Salary**:
£16,500 per annum.

**Duties**:
**You will be responsible for**:

- Diagnosing, replacing and repairing a variety of PC products both hardware and software based in the field
- Assisting other engineers in the delivery of service to our customers
- Communicating with Call Administration and the Branch throughout the day to effectively manage all call details in real time and gain full understanding of the customer’s requirements
- Completing part movements (RMA generation and physical movement)
- Represent SCC in a professional and positive manner at all times
- Be compliant with management system policies, company policies and guidelines and take responsibility for health and safety in the workplace
- Must be professional and presentable at all times.
- Respond to any requests for information from your line management in a timely manner

**What we are looking for**:
**You will need the following skills**:

- You must have full UK driving Licence to perform the role as driving to client sites is essential
- Must be able to embrace new technologies and adapt to change
- Interest of PC, Laptop, Printer and associated peripherals operation
- Passion, determination, resilience, communication, willingness to learn, and the ability to work autonomously

To be selected for this role, you must be eligible for SC security clearance and have a full UK driving licence.

**Entry requirements**:
The entry requirements for this Cloud Network Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Working week**:
40 hours per week.

**Future prospects**:
**Important information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

Furthermore, to be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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