Night Concierge
3 weeks ago
**Working hours**:40 hours per week on a rota including weekends and bank holidays
**Working details**:10% Night allowance when working nights
**Interview date**:To be confirmed
**Join our team.....**
**Do you like a challenge? **Within the** Anti-Human Trafficking and Modern Slavery O**peration Unit **in the **Westminster **area of **London **we are looking for a flexible and highly motivated persons with exceptional people skills who relishes the opportunity to empower vulnerable individuals to regain control of their lives. You will be working with a team of highly motivated and skilled individuals to provide support to survivors of human trafficking and modern slavery in accommodation-based service.
The support provided to our residents is tailored according to their needs and as such is very person centred, concentrating primarily on the individual’s wellbeing.
**Key Responsibilities**:
The role of **Night Concierge** is to provide a high-quality frontline service to victims of modern slavery, including forced labour and other forms of human trafficking. You will be responsible for ensuring the wellbeing and safety of our residents during the night, provide support to reassure and motivate them towards recovery, etc.
- Empathy, patience and kindness towards residents and new arrivals
- Good customer service skills.
- The ability to prioritise own workload.
- Proficiency in a range of IT packages including Microsoft.
- Knowledge of the main support needs faced by vulnerable clients
- The ability to work within the Christian ethos of the Salvation Army.
- Good written and verbal communication skills.
- Extensive experience working within a supported accommodation environment
- An understanding of legislation relating to Health and Safety and safeguarding of clients and staff
- Ability to work within the Christian ethos of The Salvation Army
- Implement Person Centred Support Plans and facilitation methods to promote client engagement and wellbeing.
- Good written and verbal communication skills.
- Ability to successfully work independently and within a team
**If you are interested and requires further information, please contact the Service Manager on: (M) 07436 425 083.**
**In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.**
**Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
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