Retail Team Member

6 months ago


Cirencester, United Kingdom The Cotswolds Dogs and Cats Home Full time

Retail Team Member
15, 22.5, 30 or 37.5 hours/ 2, 3, 4 or 5 days per week available

Aims

The Cotswolds Dogs & Cats Home has 7 shops operating throughout the Cotswolds. Income generated through our shops is used to support our charitable work ensuring that every vulnerable animal in our community has a safe space & no animal is left to suffer because of cost. Our retail team are passionate about our shops; focused on sustainability & upcycling, excellent customer service & delivering exceptional results income generated by our retail team support abused, neglected & abandoned animals on their journey to loving homes.

Main purpose of job
- To assist the Retail Manager in maintaining a strong presence in the local community, maximising sales & profit targets & minimising costs.
- To assume full responsibility for all aspects of the shop in the absence of the shop manager.
- You will show a commitment to the aims of CDCH & possess a willingness & ability to learn & follow direction.
- This role is broad based & you will be expected to be able to manage several different tasks simultaneously & actively contribute to the smooth functioning of the shop.
- This job has physically active elements. Employees are required to maintain a suitable level of fitness to enable them to perform their job effectively.

The person
- Good organisational skills with the ability to plan & prioritise
- Good time management skills
- Excellent interpersonal skills & a team player
- Commercially minded, to be able to identify & exploit income opportunities
- Creative flair with an eye for detail & able to present stock to the highest standard
- Able to work on own initiative
- Flexible attitude & a positive & outgoing personality

Essential skills and experience
- Full Clean Driving Licence
- Ability to work additional hours as required with a flexible approach to working

Desirable skills
- Experience of working in a retail environment
- Experience of managing a diverse team of people
- Financial reconciliation
- Customer Service
- Computer literate with experience of Outlook & use of the internet

Duties
- Assist with achieving sales, profit, Gift Aid & KPI targets
- Take responsibility to ensure the shop is adequately staffed with volunteers, at all times, during the agreed opening hours
- Provide on-going support & motivation to volunteers to ensure they carry out the role to the required standard.
- Ensure the shop meets standards required by Health & Safety, Trading Standards and Fire Regulations legislation
- Identify repairs/renovations which may be needed, ensure that they are remedied in the absence of the Retail Manager
- Key holder responsibilities
- Ensure all branch procedures & compliance are adhered to
- Support plans for increasing stock levels to generate quality donated goods
- Maintain high customer service levels & standards at all parts of the customer journey
- Ensure that effective stock systems are being followed both front & back of house to ensure new stock is displayed on a regular basis
- Ensure that goods in the shop are priced appropriately
- Minimise stock loss & carry out stock takes when required
- Work as part of the Retail team to provide cover at other shops when required

Accountable to: Retail Shop Manager Supervised by: Deputy Retail Operations Manager

**Salary**: £12.00 per hour

Hours: Flexible Monday
- Sunday based on a 7.5 hour day 9-5

Benefits: 28 days pro-rata paid holiday leave per annum (including public holidays).

Enrolment into Employer Contributory Pension scheme, Staff discounts.

Working at CDCH: Boundaries & Behaviours: Observe professional integrity in relationships with staff, customers & third parties. Health & Safety: Be responsible for your health & safety & that of colleagues. Equality, Diversity & Inclusion: Be committed to helping & build an organisation that respects & values the diversity of all. Confidentiality: Treat all information acquired through the course of your employment as confidential & comply with all the appropriate policies, systems & procedures.

We are unable to allow staff to bring their own dogs with them to work.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- Company pension
- Employee discount
- Sick pay

Work Location: In person

Reference ID: TEAM



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