Clinic Support Worker

3 weeks ago

Hereford, United Kingdom The Wye Clinic Full time

**Person Specification**

**Job title The Wye Clinic - Clinic Support Worker**

The post holder needs to be able to demonstrate the following core competencies to a high level and use these to the full in their work. This is more important than having a great deal of direct experience of the job content, and we will be looking for evidence of all the following competencies during the selection process, if you are short-listed.

**Core Competencies**
- Patient focused
- Approachable persona
- Organisational systems and processes
- Self-motivation
- Ability to work unsupervised but remain responsible to the RGN in charge
- Communication
- Excellent time keeping
- Attention to detail
- Able to problem solve

**Qualifications**

**Essential Desirable**
Good standard of general education, including
English and Maths grade C or L4 or above

Completion of or Working towards Care Certificate
(to be completed within 3 months of start date)
NVQ qualifications in Health and Social Care or other
related disciplines
Committed to ongoing personal development

**Experience**

**Essential Desirable**
Practical experience of working with others in a busy
health setting environment.

Experience of using own initiative
Experience of greeting patients and visitors and
making them feel welcome in a positive and friendly manner

Experience of working in a busy environment, co
- ordinating booking patients in, taking phone calls and prioritising work and situations.

**Essential Desirable**
Approachable with good interpersonal skills
- Experience of working within a clean room setting

where minor procedures are undertakenExperience of working within a clinic setting assisting with room setup and chaperoningA good standard of personal presentation Ability to promote a positive image of The Wye Clinic to the customers
**Skills**

**Essential Desirable**
Excellent communication skills (written and oral)
- IT skills

Time management and the ability to work to deadlinesNegotiation and conflict management
Problem solving skills
Interpersonal skills
- Typing skills (preferably in a medical environment)

**Behaviours**

**Essential Desirable**
Able to manage own work priorities, adapt and
operate flexibly in a small company environment
where all the team work together
Performing under pressure
- Team working -positive team player with a ‘glad half

full’ mentality.Willingness to assume responsibility. Confidentiality Excellent time keeping skills **Additional job requirements**

**Essential Desirable**
Willingness to work flexibly in response to changing
organisational requirements

An interest in the private health care industry

**Statement**

Job title: The Wye Clinic - Clinical Support Worker

Responsible to: Lead Clinical Nurse

Responsible for: N/A

Job Purpose: As a key member of our clinical team, you will deliver a high standard of patient care and administrative duties within The Wye Clinic in both the outpatient clinic and the procedure room. Working under direct and indirect supervision of registered nurses, consultants, and medical staff you will be required after appropriate training to undertake and maintain competency in a range of skills such as taking patient observations, removal of dressings and post-operative nursing. You will contribute to the delivery of safe and efficient clinics ensuring patient dignity and confidentiality are respected. The ability to use your own initiative, multi
- task, and work under pressure are all essential. To at times provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting The Wye Clinic and to portray the Practice in the highest possible professional basis. To ensure that enquires from patients are efficiently and courteously handled to the mutual satisfaction of the Senior Management Team and patients.

**Main duties and responsibilities**

1. Assume responsibility for setting up portable medical and other equipment
2. Meet, greet, and reassure patients.
3. Maintain an overview of the outpatient clinic to ensure patients are seen on time and that clinic runs smoothly.
4. Ensure patients, families and carers are kept informed of any delays regarding their treatment, investigations, and clinic times in a professional manner.
5. Assisting the clinicians in sterile and non-sterile procedures e.g. positioning of patients, setting up trolleys and sterile equipment, act as a chaperone and assist during intimate procedures where required.

6. Maintain patient privacy and dignity for patients at all times and assisting patients with dressing and undressing where required.

7. Manual handling of patients and equipment in line with company policy.
8. Disposal of clinical, general and sharps waste in line with agreed policies and procedures.
9. Maintain a clean, tidy, and safe working environment for patients, visitors and colleagues

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