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Guest Service Assistant

4 months ago

Canterbury, United Kingdom Abbots Barton Hotel Full time

As Guest Service assistant you will have a varied and interesting role in the hotel, working on the front desk, in the bar and in breakfast service
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out processes
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain accurate guest records and handle cash transactions
- Coordinate with other hotel departments to ensure guest satisfaction
- Set up and serve breakfast
- Serve alcoholic and non alcoholic beverages

**Requirements**:

- Previous experience in guest services or hospitality preferred

Previous hotel reception experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to handle difficult situations with patience and professionalism
- Knowledge of phone etiquette and customer service principles

**Job Type**: Part-time

Pay: £11.75 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Cycle to work scheme
- Free parking

Schedule:

- Weekend availability

Work Location: In person