Reception Team Leader

6 months ago

Leicester, United Kingdom Manor Park Medical Practice Full time

**MANOR PARK MEDICAL PRACTICE**

**DR R WADHWA & PARTNERS**

**JOB TITLE: Reception Team Leader**

**REPORTS TO: Practice Manager and Assistant Practice Manager**

**HOURS: 37.5 hours per week/full time**

**JOB SUMMARY**
- To be responsible for the day-to-day management of reception staff and to ensure that all reception duties are completed.
- Creating reception rotas and ensuring these are distributed to reception staff in a timely manner and that all annual leave and sickness is covered appropriately.
- To ensure that the reception team delivers high quality customer service to ensure that all patients feel cared for.
- Training the reception team.

**JOB RESPONSIBILITIES**
- To ensure that all staff are trained appropriately and also signed off.
- To carry out inductions for new reception staff **.**:

- To ensure that all reception staff are up to date with mandatory training (e learning) as required **.**:

- To ensure that information from meetings is cascaded down to the team as appropriate.
- To lead the team in signposting.
- Allocate reception tasks and work appropriately amongst the reception team, ensuring that all work is completed and that any issues and/or backlogs are reported to management.
- To ensure appointments are booked appropriately.
- To monitor calls and in person interactions to ensure that high levels of customer service is provided to patients and visitors.
- To ensure regular monitoring of the number of calls received into the practice to support planning.
- To deal with more complex queries from patients and to act as a first point of contact for dealing with complaints, escalating management when appropriate.
- To assess and evaluate systems, recommending changes and improvements to the Practice

Manager.
- To support annual appraisals for reception staff.
- To ensure the reception area and waiting area is kept clean and tidy and to ensure notice boards are tidy and that material is up to date.
- To ensure infection control procedures are implemented and monitored for compliance in the reception areas.
- To Report any Health & Safety issues identified to the Management Team as soon as practicably possible, taking remedial action to ensure the safety of staff, patients and visitors until the issue can be rectified.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & safety**:
The post-holder will promote and maintain their own and others health, safety and security as defined in the practice health and safety policy, the practice infection control policy and the practice health and safety manual.
- Ensure that staff within the reception and administrative team adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
- Maintain an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines.
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills and initiate and manage the training of others.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial/corrective action where needed
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness, consistent with the scope of the job holder’s role.
- Undertaking periodic infection control training (minimum annually)
- Routine management of own team/team areas, and maintenance of workspace standards.
- Demonstrate due regard for safeguarding and promoting the welfare of children.

**Equality and diversity**:
The post-holder will suppo

  • Team Leader

    6 months ago

    Leicester, United Kingdom University of Leicester Recruitment Team Full time

    **About the role**: To deliver an outstanding customer service within the Academic Campus, providing front line response to customers’ everyday queries, requests and feedback. To supervise the Helpdesk Operators (HDOs), in order to deliver a high standard of customer service in support of the University’s objective of providing an excellent service to...

  • Team Leader

    6 months ago

    Leicester, United Kingdom University of Leicester Recruitment Team Full time

    **About the role**: We have an exciting opportunity for an experienced financial administrator to lead our Student Credit Control Team at our university. As the team leader, you will be responsible for ensuring timely fee collection from self-funding students for both tuition and accommodation, as well as coordinating with the Student Loan Company to receive...

  • Reception and Administrative Assistant

    1 week ago

    Leicester, Leicester, United Kingdom Heart of England Training LTD Full time

    Job Opportunity: Reception and Administrative AssistantWe are seeking a dedicated and hardworking Reception and Administrative Assistant to join our team at Heart of England Training.About the Role:You will be responsible for providing excellent reception and administrative support to the school, including meeting and greeting parents, visitors, and...

  • Night Reception Team Member

    6 months ago

    Leicester, United Kingdom Travelodge Full time

    Come and join our amazing team at Travelodge Leicester Hinckley Road as a Night Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly...

  • Guest Service Assistant

    6 months ago

    Leicester, United Kingdom Wyndham Hotels & Resorts Full time

    The main purpose of the role of Reception Team Member is to ensure that the hotel guests receive an enjoyable stay having experienced excellent customer service. To monitor hotel security, serve room and drinks service to guests, carry out cleaning duties, and assist guests with requests or inquiries. Duties include: - Provide a friendly, courteous, and...

  • Guest Service Assistant

    6 months ago

    Leicester, United Kingdom Wyndham Hotels & Resorts Full time

    The main purpose of the role of Reception Team Member is to ensure that the hotel guests receive an enjoyable stay having experienced excellent customer service. To monitor hotel security, serve room and drinks service to guests, carry out cleaning duties, and assist guests with requests or inquiries. Duties include: - Provide a friendly, courteous, and...

  • Team Leader

    6 months ago

    Leicester, United Kingdom Page Personnel Full time

    Great opportunity to work for a Public Sector business - Immediate start with potential long-term opportunities **About Our Client**: The client is a Public Sector and Government organisation based in Leicester. The key responsibilities of the Team Leader are: - Guide a team to hit deadlines - Provide administration support - Implement strategy - Monitor...

  • Administrative Team Manager

    3 weeks ago

    Leicester, Leicester, United Kingdom Team Relax Full time

    We are currently recruiting an experienced Admin Team Leader to join our Central Accreditation and Data team. The successful candidate will play a key role in supporting the day-to-day operations of our team.This is an excellent opportunity for an administrator looking to develop their skills and knowledge in data management and customer care. The ideal...

  • Team Leader

    2 months ago

    Leicester, Leicester, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Team LeaderJob Summary:We are seeking an experienced Team Leader to join our dynamic team at beBee Professionals in Leicester, United Kingdom. The successful candidate will be responsible for leading and motivating a team to meet performance targets and goals, while fostering a positive and collaborative work environment.Key...

  • Team Leader

    6 months ago

    Leicester, United Kingdom Card Factory Full time

    Job Introduction **Location: Leicester Highcross** **Contracted Hours Available: 22** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Team Leader

    6 months ago

    Leicester, United Kingdom Card Factory Full time

    Job Introduction **Location: Gallowtree Gate Leicester** **Contracted Hours Available: 18** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...

  • Team Leader

    2 months ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Leadership Opportunity at Hastings DirectWe are seeking a talented and experienced leader to join our team at Hastings Direct. As a Team Leader, you will be responsible for ensuring that your team achieves all quality and customer outcomes, embedding a coaching and performance management culture within your team, and creating the time, space, and confidence...

  • Engineering Team Leader

    2 weeks ago

    Leicester, United Kingdom Pioneer Selection Ltd Full time

    Engineering Team Leader Salary: £52,000  Shift: M-F Days  Location: Leicester We are currently recruiting for a qualified and experienced Engineering Team Leader to work for a very large industrial manufacturing company based in Leicester. The Engineering Team Leader will play a key role in the planning and organizing of the engineering department...

  • Team Leader

    6 months ago

    Leicester, United Kingdom Pennbury Farm Cafe Full time

    As a team leader at Pennbury Farm, your main responsibility is to assist the General manager/assistant manager with daily duties to ensure efficient running of the café. You will be responsible in assisting with the daily running of the café, to include leading the team by example, maintaining our high standards of cleanliness, possessing excellent...

  • Engineering Team Leader

    2 months ago

    Leicester, United Kingdom CV-Library Full time

    Engineering Team Leader Salary: £52,000  Shift: M-F Days  Location: Leicester We are currently recruiting for a qualified and experienced Engineering Team Leader to work for a very large industrial manufacturing company based in Leicester. The Engineering Team Leader will play a key role in the planning and organizing of the...

  • Team Leader

    6 months ago

    Leicester, United Kingdom Tate Recruitment Limited Full time

    JOB TITLE: Team Leader (Inbound Customer Services) BASED IN: Europcar Leicester HQ - LE1 4JS SALARY: £27,545 HOURS: 40 hours per week (Full time) Monday to Friday 8am-6pm (ad-hoc weekends) **Company Summary** Here at Tate Recruitment, we are proud to be collaborating with an industry leader, Europcar Mobility Group! Europcar Mobility Group is a global...

  • Engineering Team Leader

    2 weeks ago

    Leicester, United Kingdom Pioneer Selection Full time

    Engineering Team LeaderSalary: £52,000 Shift: M-F Days Location: Leicester We are currently recruiting for a qualified and experienced Engineering Team Leader to work for a very large industrial manufacturing company based in Leicester. The Engineering Team Leader will play a key role in the planning and organizing of the engineering department and...

  • Engineering Team Leader

    1 week ago

    Leicester, United Kingdom Pioneer Selection Full time

    Engineering Team LeaderSalary: £52,000 Shift: M-F Days Location: LeicesterWe are currently recruiting for a qualified and experienced Engineering Team Leader to work for a very large industrial manufacturing company based in Leicester. The Engineering Team Leader will play a key role in the planning and organizing of the engineering department and engineers...

  • Engineering Team Leader

    3 months ago

    Leicester, United Kingdom Pioneer Selection Full time

    Engineering Team LeaderSalary: £52,000 Shift: M-F Days Location: LeicesterWe are currently recruiting for a qualified and experienced Engineering Team Leader to work for a very large industrial manufacturing company based in Leicester. The Engineering Team Leader will play a key role in the planning and organizing of the engineering department and engineers...

  • Engineering Team Leader

    1 week ago

    Leicester, United Kingdom Pioneer Selection Full time

    Engineering Team Leader Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Salary: £52,000 Shift: M-F Days Location: Leicester We are currently recruiting for a qualified and experienced Engineering Team Leader to work for a very large industrial manufacturing company based in...