Benefits and Housing Needs Officer

2 weeks ago


London, United Kingdom GCS Recruitment Specialists Ltd Full time

**Job Advert**: Benefits and Housing Needs Officer

**Position**: Benefits and Housing Needs Officer

**Grade**: SO2

**Location**: Hackney Service Centre or other locations

**Responsible to**: Operations Manager (4th Tier)

**Purpose of the Job**:
Administer Housing Benefit, Council Tax Reduction, and related services.
Offer housing advice and prevent homelessness.
Ensure compliance with laws, policies, and guidelines.
Maintain high-quality customer care.
Collaborate with partners and stakeholders.
Support service development.
Handle complaints and enquires professionally.

**Person Specification**:
Extensive knowledge and experience in relevant areas.
Strong organizational and communication skills.
IT proficiency.
Ability to mentor and adapt to changes.
Analytical and problem-solving skills.
Commitment to Equalities policy and confidentiality.
Availability for non-standard working hours.

Eden Brown Synergy is an equal opportunities employer.



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