Application Support Analyst
2 weeks ago
**KEY DUTIES**
Working under general supervision of the Lead Consultant, the Application Support Analyst is responsible for:
- 1st line support for end users
- Providing remote and onsite support for solutions and troubleshooting issues
- Assisting with upgrades and patching of systems
- Developing customisations to products - including writing bespoke reports
- Performing system unit testing
- Producing customisation and configuration designs to meet user requirements
- Keeping clients informed of progress and communicating any risks
- Planning own work and delivering to plan
- Learning from experience and developing and implementing corrective actions
**EXPERIENCE REQUIRED**
**Essential**:
- Computing/Engineering/Science graduate or equivalent experience
- 1+ year of commercial support experience
**Desirable**:
- Application delivery via Citrix
- Databases - Oracle or SQL Server - Writing basic SQL queries
- Experience of working with Oracle Fusion Middleware
- Experience with report writing tools such as Oracle Analytics (BI Publisher)
- Knowledge of ITIL/experience of working within an ITIL framework
- Knowledge of software delivery methodologies (Agile and waterfall)
- Experience of DevOps with current scripting and programming languages
- Knowledge of network and data centre architectures
- Experience of working with SaaS delivery on cloud platforms (MS Azure, Oracle
cloud, AWS etc.)
**PERSON SKILLS**:
- Strong customer service focus
- Good communication skills (written and verbal)
- Experience of working in a consultancy environment
- Willingness to learn/take on new challenges
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