Hire and Office Supervisor

3 weeks ago


Sheffield, United Kingdom TREK GROUP LIMITED Full time

Equi
- Trek Sheffield is looking to appoint an experienced Office Supervisor for their Dealership.

The role of the Office Supervisor is to ensure that all administration tasks across the Dealership are completed thoroughly, effectively and on time and that the Dealer standards of professionalism and customer expectations are maintained. This includes Direct Sales, Hire and Aftersales.

The Office Supervisor will be responsible for the day-to-day management of the Administration Staff, setting targets/objectives for them and monitoring daily workload. This includes staff training and development, appraisals and management. The Office Supervisor is required to deal with customer complaints and issues alongside the Aftersales Manager that are passed on by junior staff, before further escalation to the Dealer Principal if required.

The Office Supervisor will be responsible for the Training Matrix for the Dealership and is expected to manage the cross-training of staff to ensure all staff can do all jobs. The Office Supervisor is also responsible for reporting the Dealership KPI’s across all areas and ensuring helping the Dealer leadership team with cost effective running and cost saving where applicable, including basic book-keeping and invoicing to support the Group Finance team.

The Office Supervisor is required to audit/check paperwork, including that used in the workshop and is directly and ultimately responsible for the maintenance of stock/stock taking and the internal transfer of items between Companies.

**Specific Responsibilities**:
The specific responsibilities of the Office Supervisor are, but not limited to:

- Day to day management of the office, including staff rota’s, holiday requests, etc.
- Line management of the Administration team, through appraisal, development and training
- KPI reporting
- Supporting cost saving exercises in line with the Dealer Principal
- Handling complaints passed on from Junior members of staff
- Normal administration as required, i.e. Hire bookings, Sales handovers, invoicing and reconciliation, book-keeping, etc.
- Responsible for the Training Matrix and staff training
- Stock and stock taking of the Dealership stores

In return we can offer:

- 26 days holiday plus statutory bank holidays
- Life assurance policy
- Career Development and training
- Pension Scheme
- Free on site parking

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- SHEFFIELD: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 25/01/2023


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