Network Consultant
7 months ago
**Designation**: Network Consultant**
**Role**: Level - 3 Engineer**
**Location**: Bournville Ln, Birmingham B30 2HP**
**Remote Work**: Currently allowed once a week from the above location**
**Purpose of Role**:
The role serves as the primary customer contact for detailed technical questions, is customer-focused, and translates customer requirements into working environment solutions, often in collaboration with other disciplines.
**Experience**:
- Minimum 12-15 years of professional experience within the RIM/Data communications environment.
- Hands-on experience with Cisco, HP, Juniper, and FortiGate platforms.
**Qualification**:
- Bachelor’s degree in Science (preferably engineering-related).
- CCNP qualification.
- Good communication skills, both written and verbal.
- Hands-on experience with enterprise-level networks, including Cisco Switches, Access Points, Cisco WLC, SDWAN.
- ITIL certification preferred.
**Responsibilities**:
- Remote infrastructure troubleshooting, design, and solutions, primarily on Cisco devices.
- Willingness to work rotational shifts.
- Proficient in using MS Office (Outlook, Excel, Word).
- Managing multiple monitoring screens and Network Management tools (NMS such as SolarWinds - NPM, NNMi & NFA).
- Familiarity with common Service Desk Tools like Remedy & ServiceNow.
**Tasks**:
- Handling escalated calls, capacity management, problem management, documentation of root cause analysis, and assessment of reported problems via the problem management process.
- Assessing and approving changes in the network environment through the proper change management process.
- Preparing bandwidth consultancy reports.
- Providing technical training to L2 and L1 engineers.
- Exploring new technologies to meet the requirements of both customers and HCL.
- Managing new project transitions.
- Preparing network audit and consultancy reports for assigned customers in coordination with the respective AM and L2 Team.
- Preparing RUN books and updating low-level designs in coordination with stakeholders.
- Creating reachability for new onboardings.
**Job Type**: Temporary contract
Work Location: In person
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