Adminstration Assistant

**Company Overview**:
Alternate Energy UK Ltd is a leading retrofit installation company specialising in domestic Energy Assessments and installations of Loft, Cavity, Underfloor, Solar Panels, Boilers, and Air Source Heat Pumps. We are committed to making homes more energy-efficient and sustainable, contributing to a greener future.

We are green and renewable energy specialists with a difference. We are passionate and committed to enabling homeowners to reduce their carbon footprint, insulate their homes and create their green forms of energy and we realise the importance of saving money. With increasing fuel, food and living costs we understand the importance of every penny you save. Our wide range of insulation and renewable energy products is the best we could find in the marketplace.

**Position Overview**:
**Key Responsibilities**:

- Answering incoming calls and addressing customer inquiries in a professional and friendly manner.
- Reviewing documentation for accuracy, correcting errors, and rejecting as needed to maintain data integrity.
- Ensuring the accuracy of submissions to meet quality standards.
- Making outbound calls to schedule appointments and follow up on customer requests.
- Collaborating with the planning team to coordinate surveys and fitting runs.
- Conducting ad hoc analysis of cost and revenue data to support decision-making.
- Generating accurate daily and weekly reports for management.
- Assisting with any other reasonable administrative tasks as required.

**Skills Required**:

- **Communication Skills**: The ability to effectively communicate with customers, colleagues, and other team members is crucial in this role. Clear and friendly verbal and written communication is essential.
- **Attention to Detail**: This skill is vital for checking documentation for accuracy, maintaining data integrity, and producing accurate reports.
- **Organisation**: An Administrative Assistant should be highly organised to schedule surveys and fitting runs efficiently and manage various administrative tasks.
- **Computer Proficiency**: Proficiency in standard office software, particularly Microsoft Office (Word, Excel, Outlook), is essential for document management and report generation.
- **Customer Service**: Handling customer inquiries professionally and providing a positive customer experience is essential.
- **Problem-solving**: An aptitude for identifying and solving issues, whether related to data accuracy or customer requests, is crucial.
- **Teamwork**:The role involves collaborating with the planning team and other colleagues, so the ability to work effectively as part of a team is essential.
- **Previous Administrative Experience**: Experience in a similar administrative or customer service role would be a valuable asset.
- **Additional Education or Certifications**: Relevant educational qualifications or certifications related to administrative tasks, customer service, or energy assessments could be desirable
- **Data Analysis**: Skills in data analysis, such as using Excel for data manipulation and reporting, can be beneficial for ad-hoc analysis of cost and revenue.
- **Multitasking**: The ability to handle multiple tasks and priorities simultaneously can enhance efficiency in the role.
- **Flexibility**: Being adaptable to changing tasks and responsibilities is valuable for handling any other reasonable admin tasks that may arise.
- **Interest in Renewable Energy**: A genuine interest in renewable energy and sustainability can align well with the company's mission and values.

**Salary**: £12.00 per hour

Expected hours: 35 per week

Schedule:

- Monday to Friday

Application question(s):

- What is your current employment status?

Ability to Commute:

- Livingston, EH54 6QF (required)

Work Location: In person