Customer Consultant

4 months ago

Derby, United Kingdom Inchcape Full time

**Customer Consultant - Toyota Derby**

**Basic salary £28,000pa, OTE £36,000pa**

**5 day working week including Weekends on a rota**

**Create experiences you can be proud of.**

Working with world-class brands as a Customer Consultant, you’ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

The Customer Consultant ensures that we meet our customers’ needs and wishes from the purchase of a new or used vehicle or through the life of the vehicle’s requirements, total customer ownership.

**What we can offer you**
- **33 days’ annual leave**, including bank holidays, rising with length of service. Holiday buying scheme also available
- **Retail discounts** that save you money every day
- **Gym discounts, cash healthcare plans**, and a **cycle-to-work scheme**:

- **Car discounts** for new and used purchases and servicing
- **Flexible pension scheme** and **Sharesave scheme** to grow your savings
- **Family-friendly policies** that help you spend more time with the people that matter
- A **wellbeing programme** to support you and your family
- An internal **colleague recognition system** to celebrate achievements
- A **community volunteering day**

**What you’ll do day to day**
- Ensure that we provide the highest level of customer care and satisfaction at all times, giving the customer the best possible experience.
- Provide accurate information at all times for all customer products and services, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
- Understand the importance of all aspects of the relationship with the customer from their original enquiry, product guidance, test drive, sale of a new car, used car, handover to the lifetime care of the vehicle and the service requirements.
- Ensure that a continual dialogue is maintained with the customer that’s appropriate to them and in the manner / mechanism that suits them, ensuring a personal service at all times.
- Welcome and greet all customers (sales and aftersales) to the dealership and ensure their experience is second to none.
- Help the dealership to achieve industry-leading standards of process efficiency and cost control. Utilise feedback.
- Ensure relevant compliance is in accordance with company and industry policies and guidelines.

**Helpful skills and qualifications**

**Don’t worry about ticking off every single skill here** if you care about delivering great experiences as much as we do, we want to hear from you.
- Naturally interact with customers and colleagues professionally, adhering to standards and creating a friendly environment.
- Ensure all administration and communications are completed in a timely and accurate manner
- Be IT literate with the ability to move between multiple and bespoke systems competently
- Be comfortable in giving and taking constructive operational feedback
- Ensure compliance with relevant guidelines and policies adhered to
- Ability to prioritise conflicting demands effectively and efficiently

**Who we are**

Inchcape is a global automotive group that sells, services, and repairs the world’s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.

**But you don’t need to love cars to work with us** you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That’s why we believe Inchcape is for everyone.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch

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