Concierge Officer

**Purpose of the Role**

The main purpose of the Concierge’s role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the site.

**Key Responsibilities**
- To work closely with the Centre Manager and other employed staff within the site in ensuring that the highest standards are maintained at all times.
- At the start of each day the Concierge is to liaise with the night concierge on any issues from the previous evening followed by covering any notes made in the daily occurrence book and the desk diary.
- Establish a good working relationship with all of the staff, residents and tenants of the site.
- To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.
- To be mindful of any security risks on site and notify the relevant authorities.
- To assist other employed staff, building occupiers and visitors in the event of an emergency.
- To acquire working knowledge of the technical equipment in the property / properties and be certain of how to obtain prompt assistance with defect or malfunctions that may arise.
- To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during the building manager’s absence.
- To carefully complete all log reports that may be required by the Property Surveyor or the Centre Manager.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- The Concierge is to maintain an accurate log of all visitors to the building.
- Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority.
- Personal appearance is to be of a very high standard at all times. The uniforms provided must be kept in a laundered and well pressed condition at all times.
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To maintain all site records in line with operating procedures.
- A courteous, helpful nature must be displayed at all times.
- To sign in deliveries for the tenants if tenants are not at home. To document the delivery on the required paperwork and to obtain a signature from the tenants (upon providing evidence of ID) when they collect the goods.
- To report any repairs to the apartment or building to the appropriate contractors and complete the required paperwork.
- To assist and direct all visitors to the site in getting to their required location within the building.
- To answer the telephone and on-site intercom system in a professional manner.
- To carry out any other duties as the Managing Agents may from time to time consider necessary.

**Skills, Knowledge and Experience**

**Essential**
- Ability to demonstrate good levels of customer service at all times.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organisation, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented.
- Accurate record keeping with good attention to detail.

**Desirable**
- Operational concierge experience, within a retailing or residential environment.
- Basic knowledge of H&S legislation.

Working Hours - Choice of shifts: 7am - 3pm, 3pm - 11pm, 11pm - 7am Monday - Friday (40hrs)

Salary - £23,000

Please see our Benefits Booklet for more information.

LI-DNS