Assurance Caseworker/ QA Coach

An exciting opportunity has arisen in Student Services for an Assurance Caseworker/QA Coach to join their team.

This role will be key to providing assurance for the internal quality process, conducting regular quality exercises across the service to ensure continuous improvement. You will be responsible for providing coaching and mentoring of staff where development and support is required.

The post holder will participate in audit exercises, provide support to team members, perform quality checks and continuously review and provide feedback towards improving developing internal processes. You will be dealing with queries from both internal and external customers either by telephone or in writing always providing excellent customer service.

You will be working as part of a team including policy and internal stakeholders, providing timely and business appropriate responses to customer and stakeholder complaints, identifying process and system improvements.

The role is based in Fleetwood

**What do we offer?**
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts
- This role is hybrid working - office attendance required