Field Collections Agent

We’re looking for people who are interested in growing their careers with us, if you are comfortable working in a professional and busy environment and at ease visiting our customers in their own homes to support their repayment plans then we want to talk to you.

As a** **Field Collections Agent at Orbit Credit Services you will be having conversations with people to support them get back to financial wellbeing. You’ll be field based covering a region of up to an hour and a half from your home address.

In this rewarding role we’ll support you to use your expertise and commitment to customer service to helping our customers achieve financial health. Your role will involve you:

- Visiting our customers at their home address supporting them get back on track with their water bills
- Day to day you can expect to resolve customer’s accounts on a personal basis, taking payments, and setting up repayment plans to help them achieve financial wellbeing
- Educating customers on the potential consequences of non-payment of their account
- We’ll supply you with an iPad so you can update customers’ accounts with visit outcomes, so you need to be IT literate and comfortable using the iPad

To help with the work-life balance, you should be:

- Flexible to work the hours to suit you and your customers
- As you’ll be visiting customers at their property, you’ll need a full drivers licence that enables you to drive one of our manually operated company vehicles

To be successful in this role and to gain the best outcome for our customers, we’d aim to understand their reasons for falling behind on their payments and then work with them to turn this around. When dealing with our customers, you'll to need to listen, and ask the right questions at the right time to help you to create the ideal solution for them, so you’ll need the following skills:

- Confident verbal communicator
- Good listening and decision making skills
- Proven time management skills
- Comfortable working alone

It’s our Field Agents amazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer a competitive salary and benefits package, including:

- Salary from £26,748 plus a bonus of up to £4000
- Fully funded company vehicle and fuel card (for work use only)
- 31 days holiday (including bank holidays and annual 2-week December shutdown)
- Discount and cash back at hundreds of high-street shops
- Flexible working patterns, to support your work-life balance. 25% of hours will be worked during our prime operating window between 4pm and 8pm Monday to Friday and 9am-1pm on Saturday
- To support you with this, our comprehensive five-week induction programme means you will spend time learning how to use our systems and deal with your customers effectively and professionally. We’ll make sure you’re fully prepared to speak to customers once you’ve hit the required quality structure
- Ongoing support and development from our in-house team
- If this sounds like you and you have got what it takes, come and join our rapidly expanding team We’re looking for people to join us ASAP

**About Us**:
We are a contact centre-based business offering a range of financial services to a large number of blue-chip organisations - from complete outsource solutions to collections, recoveries and trace activity. We work on behalf of a number of banking, utility, telecoms and retail finance companies whose customers have fallen behind with their repayments. We then work with each individual We them to achieve financial health.

We are part of Cabot Credit Management, which in turn is part of Encore Capital Group. Our vision is 'to be the industry-leading trusted provider', and we know the only way to achieve that is through our people.

We are authorised and regulated by the UK Financial Conduct Authority. We are a member of the Credit Services Association and are proud to be at the forefront in helping to shape best practice standards for the industry.

Find out more here.
- Diversity and inclusion_ _are very important to us at Orbit and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. _

Job Ref: CCAFLD