Security Operations Controller

5 months ago

Colchester, United Kingdom Oakpark Security Systems Ltd Full time

Oakpark Security Systems LTD (Part of the Vertas Group) is a leading provider of security solutions across the East of Anglia and the south coast. We are currently seeking three dedicated and customer-focused Control Room Operators to work at our Head Office in Colchester due to recent company expansion.

The primary responsibilities will include conducting hourly check calls with our security team members working in the field, receiving alarm activations from various monitoring stations, and dispatching and tasking mobile response officers accordingly. Additionally you will be responsible for several administrative tasks, such as completing reports, and covering open shifts. A comprehensive training and induction programme will be provided.

This role requires strong customer service skills, excellent telephone etiquette, and the ability to work with computers for extended periods. The shift pattern is 4 shifts on, 4 shifts off, averaging 42 hours per week at a pay rate of £12.50 per hour. We are currently looking at recruiting 3 new member to our current team. We are looking for one person to work a 4 on 4 off shift pattern 18:00-06:00, one person to work a 4 on 4 off shift pattern 06:00-18:00 and one person to work as a relief controller that will have no set shift pattern however guaranteed 42 hours per week.

Bank holidays worked will be compensated at double the standard rate. While a driving license is preferred, it is not essential. All applicants must hold a valid SIA license.

**Responsibilities**:

- Conduct hourly check calls with security team members working in the field
- Receive and manage alarm activations from various monitoring stations
- Dispatch and task mobile response officers based on alarm activations
- Perform basic administrative tasks, including report completion, roster management, and covering open shifts
- Demonstrate excellent telephone manner and communication skills
- Comfortably work with computers for extended periods of time
- Adhere to company policies and procedures at all times

**Requirements**:

- A valid SIA license is mandatory (Security Guarding or Door Supervision)
- Strong customer service skills and a customer-focused mindset
- Excellent telephone etiquette and communication skills
- Proficient in working with computers and technology
- Ability to multitask and prioritize tasks in a fast-paced environment
- Flexibility to work 4 on 4 off night shifts, 4 on 4 off day shifts or relief position with a mixture of both.
- A driving license is preferred but not essential

**Benefits**:

- Competitive hourly rate of £12.50
- Fully paid SIA Licence Renewal
- Opportunity for fully funded SIA CCTV Licence
- Opportunities for career progression within the company
- Comprehensive training and development programs
- Positive and supportive work environment
- Double pay for bank holidays worked

To apply, please submit your CV and a cover letter highlighting your relevant experience, alternatively please call our office on 01206 793673 and ask to speak to one of our experienced members of the management team.

We offer a wide range of staff benefits for our employees, including:

- Company Pension Scheme
- Free Uniform & PPE
- 5.6 Weeks Paid Annual Leave Entitlement
- Free First Aid Training to assist with SIA Renewal
- £100 retention bonus paid after 6 months service
- Wellbeing Support including GP Appointments, Mental Health
- LifeWorks Employee Benefits Portal (Discounts, Vouchers, Money Off)
- Access to Monthly Reward & Recognition Schemes and Prizes

**Salary**: £12.50 per hour

Expected hours: No less than 42 per week

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Overtime

Supplemental pay types:

- Loyalty bonus

Licence/Certification:

- SIA Security Licence (required)

Ability to Relocate:

- Colchester, CO4 3ZL: Relocate before starting work (required)

Work Location: In person

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