Referral and Information Assistant

6 months ago


Keynsham, United Kingdom Bath & North East Somerset Council Full time

**Hours: 37 per week**

**Contract Type: Permanent**

**Service Area: Children and Young People Service**

**Department: Children’s Social Care Triage Team**

We are looking to recruit a Referral and Information Assistant on a full time basis, to join our Children’s Social Care Triage Team.

**About the role**:
This post holder will make an initial judgement about the appropriateness and urgency of any requests for service received by Children’s Social Care and signpost to other services as appropriate.

We seek applicants with exceptional communication and interpersonal skills, who have a friendly, patient and confident approach with colleagues, other professionals and members of the public who may be distressed or anxious.

In addition to all these competencies, it is essential for you to be flexible in your approach to meet the requirements of a busy team. You will have an informed and professional manner when dealing customers and clients, and process confidential and sensitive information in line with corporate and national guidelines.

**You can expect**:

- A comprehensive induction
- Regular supervision with your line manager
- Extensive training opportunities, through the council’s training package covering IT skills and Safeguarding and Child Protection courses
- Career development opportunities explored through quarterly PDC’s, for example, apprenticeships, qualifications, shadowing and coaching opportunities
- Good practice to be recognised and celebrated through a quarterly newsletter

Your main place of work will be the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible via car or public transport, with a train station 5 minutes’ walk away.

**Why B&NES Council?**

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. These include:

- A competitive salary package
- A range of flexible working and hybrid working options, including flexi-time, four regional offices and home-working, dependent on service requirements
- A generous holiday allowance and special leave provisions
- The Local Government Pension Scheme
- A comprehensive Employee Assistance Programme - whatever life throws at you; we are committed to supporting you and your well-being at work and home
- Professional and personal development including in-house training and accredited qualifications including Aspiring Manager and Leadership Development
- Discount scheme including the VECTIS card that offers numerous local discounts including cycle to work and free entry to numerous local attractions with B&NES

**Interested to find out more?**

If you are interested in this post and require more details after reading the job description or just to chat through the role and what’s involved, please contact Emma Prout on 01225 477926.

**To apply**

Bath & North East Somerset Council has one overriding purpose - to improve people’s lives. We have four core values which shape every aspect of our working life and how we look to the future. These values are to be **Bold, Empowered, Supportive **and** Transparent**.

**As an equal opportunities employer, Bath & North East Somerset Council is committed to the equal treatment of all current and prospective employees and is opposed to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.**

**Safeguarding Statement**:
This is a Public Services Network (PSN) role and requires all successful applicants to undergo a Basic Disclosure check and a 3 year’s verification of employment history. Please note that any start date will be dependent on the receipt of a satisfactory Disclosure and verification of employment history.



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