IT Apprentice

**Employer description**:
Awgaming ltd is a small business. We are bold, collaborative and our goal is to grow into new areas and achieve maximum exposure via our online channels.

Our work environment includes:

- A relaxed atmosphere
- Creative environment
- Idea sharing & execution

**Overview:**

You will have the opportunity to gain on-the-job experience, earn a salary, and receive all your training at no cost to you as you complete a IT Azure Cloud Support Specialist Apprenticeship.

The IT Technician Apprentice will be the first point of contact for customers requiring assistance. This role provides customer support, helping to resolve incidents and manage requests within the terms of predefined Service Level Agreements.

**Main responsibilities**:

- Evaluate, troubleshoot, test, and repair products that come in for refurbishment
- Integration of new hardware within IT systems and ensuring stability and compatibility within the system
- Test, repair and integration of operating systems including software installation, driver updates and stress testing
- Work different operating systems and devices in order to update to latest OS.
- Understand operational requirements and be able to identify and correct problems or inconsistencies.
- Support other departments within company as required
- Coordinate with third party vendors for shipping, sales, and advertising support.

**What we are looking for:**

**Desired skills and Personal qualities:**
- The ability to balance priorities and take responsibility for the completion of a task
- To be able to work independently and show initiative in providing a Service covering hardware, software and peripherals
- Self-motivated, with a strong commitment to teamwork and service
- Excellent interpersonal skills with the ability to communicate effectively with a wide range of people and personalities
- A common-sense approach and enthusiasm to learn
- The capacity to remain calm and to cope under pressure
- Troubleshooting skills, backed by a clear, analytical approach to problem-solving

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Benefits:**

Company profit share scheme, based on sales of repaired and advertised items.

**Future prospects:**

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.