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Business Administrator

4 months ago

Witham, United Kingdom Consort Insurance Full time

Job Title: Claims Administrator

Reports to: Claims Team Leader

Location: Witham, Essex

Overall, Job Purpose:
To provide administrative support to the claims department.

Conditional to your employment, you are required to complete a Business Administrator Level 3 apprenticeship

The expected Apprenticeship duration is 18 months.

Key Skills:

- Ability to follow instruction
- Ability to process work accurately and efficiently, whilst paying attention to detail
- Ability to prioritise work and meet deadlines
- Good written and verbal communicator

Main Duties and Responsibilities:

- Provide a proactive and timely service to clients
- Support the claims handlers / technicians in their administrative duties
- Communicate with loss adjusters, insurers, clients, and other relevant parties where necessary
- Set up new claims using company software system and maintain claim files. Distribute information to appropriate individuals when required
- Inputting and updating claims data on internal system
- Produce and maintain spreadsheets
- Maintain an efficient filing system, ensuring information is stored appropriately within Acturis and the company’s Client Service Portal, ensuring it is easy to retrieve
- Ensuring claims diary is maintained and reviewed
- Issuing claims forms / correspondences to clients
- Chasing documents
- Build effective working relationships
- Prioritise to manage own and departmental workflow
- Undertake mandatory training and professional development
- Follow company policies and procedures.
- Other duties as assigned
- Adhere to the FCA’s Individual Conduct Rules, which are as follows:
CR1 You must act with integrity

CR2 You must act with due skill, care and diligence

CR3 You must be open and co-operative with the FCA, the PRA and other regulators

CR4 You must pay due regard to the interests of customers and treat them fairly

CR5 You must observe proper standards of market conduct

Agreement:
These duties and responsibilities are indicative and not exhaustive. We may make adjustments from time to time to reflect the changing needs of the organisation. We may require you to carry out reasonable alternatives within the character of your post. We expect you to adopt a flexible approach to your role but will consult you about significant changes.

By signing below, I XXX approve the enclosed job description and understand the statement above.

Employee Signed: Date:
Employer Signed: Date:
**Job Type**: Apprenticeship

**Salary**: From £6.00 per hour

**Benefits**:

- Free parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Witham, CM8 3GA: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- A-C 9/4 in English and maths GCSE (required)

Work Location: One location