Orthotics Administrator

To provide clerical/administrative support to the Orthotic Department at Shrewsbury and Telford Hospitals. To provide support to the Orthotists to deliver an efficient and effective clinical service.

The post holder will be required to work alone, using their initiative and decision-making skills to assist patients and ensure the smooth running of the department.

DUTIES AND RESPONSIBILITIES

Reception

Act as first point of contact for the department, receiving booked patients for clinics and walk-in patients from the rest of the hospital.

Receive orthoses from patients for adaptation or repair, establishing patient’s identity using orthotic in-house computer systems and hospital SEMA. Ascertain

Receive requests from wards for Orthotists ward rounds, register patients on orthotic system, make up patient notes, communicate request to Orthotists and book patients appropriately into the clinic taking into account clinical urgency.

Exchange information with patients and staff for appointments, waiting list enquiries

Input referral details and process patient appointments using the Sema Helix patient administration system

Liaise regularly with RJAH Orthotic Department and Despatch at RJAH to query, chase up outstanding orders.

Prep clinics, assembling orthoses, referrals and notes according to the computerised list ensuring everything is ready for the Orthotists and taking necessary action chasing orthoses, cancelling/postponing patients when orthoses have not been received.

Dealing with telephone enquiries from patients regarding appointments and expected delivery dates

Light manual handling protocol needs to be followed when moving deliveries from area to area as goods are processed through system and a part of the job involves a combination of standing, bending and lifting.

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans’ Orthopaedic Centre (the first unit of its kind in the UK).

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

Act as first point of contact for the department, receiving booked patients, for clinics and walk-in patients from the rest of the hospital.

Receive orthoses from patients for adaptation or repair, establishing patient’s identity using orthotic in-house computer systems and hospital SEMA. Ascertain

Receive requests from wards for Orthotists ward rounds, register patients on orthotic system, make up patient notes, communicate request to Orthotists and book patients appropriately into the clinic taking into account clinical urgency.

Input referral details and process patient appointments using the Sema Helix patient administration system

Liaise regularly with RJAH Orthotic Department and Despatch at RJAH to query, chase up outstanding orders.

Prep clinics, assembling orthoses, referrals and notes according to the computerised list ensuring everything is ready for the Orthotists and taking necessary action chasing orthoses, cancelling/postponing patients when orthoses have not been received.

Dealing with telephone enquiries from patients regarding appointments and expected delivery dates.

Dealing with incoming mail, sorting, distributing and acting on as required.

Light manual handling protocol needs to be followed when moving deliveries from area to area as goods are processed through system and a part of the job involves a combination of standing, bending and lifting.