Customer Assistant

3 months ago

Reading, United Kingdom Marks & Spencer Full time

Working Pattern to be discussed at your interview as there is an option to work 22.5 hrs (3 days). Full flexibility will be required. This role involves facilitating a number of different courses across the region

Week 1:
Mon 0900-1700
Tue 0900-1700
Wed 0900-1700
Fri 0900-1700

Week 2:
Mon 0900-1700
Wed 0900-1700
Fri 0900-1700
Sat 0900-1700

**Purpose**

Support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels

**ACCOUNTABILITIES**

**Develop remarkable people - 50% of time spent**
- Support the Academy Team Manager and regional stores to deliver successful regional recruitment at all levels
- Support coordination of all development programmes including employability schemes for customer assistants
- Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
- Ensure all regional learning hubs and the academy facilities are maintained to a high standard
- Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
- Offer exceptional levels of service to all colleagues and visitors across the academy
- Delivering regional buddy upskilling where required
- Deliver upskilling to Induction facilitators in standalone hubs where required
- Listen and act on colleague feedback to make this a great place to work, with the support of BIG

**100% accurate execution - 35% of time spent**
- Complete all aspects of recruitment including MyHR, onboarding and peak activity to meet customer demand
- Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
- Build key stakeholder relationships across Centre of Expertise, externally and Region
- Utilise digital tools to manage academy learning capacity

**Drive high performance - 15% of time spent**
- Support the delivery and completion of Compliance Learning across the region
- Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Reading, BERKSHIRE, ENGLAND;
Reading

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