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Receptionist (Part-time)

4 months ago

Exeter, United Kingdom Linnaeus Full time

**Your role and responsibilities**

Experience required:

- Previous customer service experience working within a fast-paced environment (essential).
- Experience in a veterinary practice is preferable but not essential
- Proven track record of maintaining good working relationships with clients and colleagues.
- Excellent communication skills, both written and verbal.
- Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure.
- Outstanding telephone manner with the ability to build rapport with customers quickly.
- Self-motivated and able to work on own initiative.
- Excellent attention to detail
- Proficiency in Microsoft Word, Excel and Outlook desirable.

This role will involve:

- Welcoming and registering new customers.
- Booking in customers and making sure they receive gold standard care.
- Answering the telephone and dealing with a range of customer queries.
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Taking payments
- Promoting offers and services
- Ensuring that public areas are clean and presentable.

Hours and package:

- £10.53 - 11.48 per hour
- Part -time
- 35 hours per week
Monday 8-7, Tuesday 1.30-7, Wednesday 8.30-6, Friday 8.30-7. 1 in 8 Saturdays
1 in 16 Sundays paid at 1.5 rate
- Permanent
- Location: Heavitree (no staff parking available)

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
- In house training is given as well as CPD (Continuing Professional Development) and membership to the BVRA (British Veterinary Receptionist Association)

**About us**

City Vets in an exciting period of growth with the expansion of our Heavitree hospital which now boasts CT scanning as one of its services. Part of the Linnaeus Group, we aspire to deliver a Gold Star service, constantly looking for ways to improve. City Vets operate four branches across Exeter and there may be occasions when you’re required to work at a different branch.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

If you would like to discuss in more detail please contact Heather Pearson.