Live in Housekeeper

4 days ago


SouthendonSea, United Kingdom MADDOX Full time

The Live-in Hotel Manager/Cleaner will oversee the daily management of the facility and cleaners working at a hotel to make sure all customers have a positive experience during their stay.

Hotel Manager Job Duties
- Managing staff and overseeing rooms are cleaned on a daily basis
- Welcoming individual guests
- Providing customer service and accommodating clients who need extra assistance
- Scheduling and overseeing maintenance and repairs in individual rooms and common areas
- Working with Area Manager to ensure facility meets all requirements

Hotel Manager Skills and Qualifications

Good Customer Service, Willingness to listen and respond to complaints, Understand, and resolve concerns from guests, Strong Organisational Skills, Accounting and Financial Management, Problem Solving Skills for both customers and staff members that have problems at the hotel, Good Leadership to help oversee and motivate staff members.

The Live-in hotel manager will have their own room with en-suite. (No rent to pay)

Salary will be discussed on a later date.

**Key Responsibilities**
- Perform check-in and check-out tasks including meeting, greeting and attending to the needs of guests confidently and with high quality customer service
- Inform customers about payment methods and verify their credit card data with a good understanding of GDPR requirements
- To respond and handle all guest queries, requests and to refer any complaints to be followed up to the relevant manager
- To maintain cleanliness of all public areas of the hotel overnight
- To have an awareness of the business’s activity and prepare accordingly
- To develop a sound working rapport with other team members
- Report all faults, repairs and breakdowns
- Maintain accurate records of maintenance issues and follow-up. May need to carry out minor maintenance duties, when required
- Be familiar with current licensing regulations.
- Maintain updated records of bookings and payments
- Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift
- Regular security patrols to ensure safety of our guests, safety of our staff, safety and security of the premises and its property. These patrols take place at regular intervals throughout the night and should focus on fire safety in particular

**What you need to succeed;**
- Reliable with a strong work ethic
- Able to work unsupervised and able to quickly look for problem resolution
- Previous work experience as a Hotel Night Porter

CALL NOW on
07904 055859

**Salary**: £300.00-£350.00 per week

Additional pay:

- Performance bonus

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Southend-on-Sea, SS1 2HS: reliably commute or plan to relocate before starting work (required)



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