Operations Coordinator

3 weeks ago

Nottingham, United Kingdom UniLife Experiences Full time

**Our busy student travel company is seeking an experienced and highly organised Operations Coordinator to join our team. As an Operations Coordinator, you will be responsible for overseeing the day-to-day planning and execution of our trips. You will work closely with the team, our clients and suppliers to ensure all trips run as smoothly as possible.**

**Responsibilities**:

- Oversee the operations of multiple trips and events, ensuring that they run smoothly and efficiently. This includes Airlines, Hotel/hostel bookings, transfer bookings, entertainment providers, tour guides and more.
- Communicate and liaise with suppliers to plan and execute trips, ensuring that all details are correct and up-to-date. This includes dates, times, participant information and numbers.
- Managing accurate, up-to-date records of all trips.
- Manage the support inbox and respond to customer enquiries in a timely and professional manner.
- Assist with the creation of documentation, including itineraries, information letters, visa letters, quotes, etc.
- Work with clients to understand their needs and execute upon them, ensuring that all requirements are met.
- Manage the timetabling, availability, and allocation of trip leaders to ensure that all trips are adequately staffed.
- Maintain expert knowledge of UniLife destinations, student experience, and travel trends.
- Coordinate with suppliers to ensure that the correct dates and times are scheduled for all parts of the travel.
- Ensure that participant safety is fully understood and that all safety procedures are monitored and tracked.
- Maintain a personable and professional demeanour when communicating with clients and suppliers.
- Manage multiple clients and maintain regular communication.
- Pay close attention to detail and ensure that all aspects of trip planning and execution are accurate and complete.
- Attend University welcome fairs and industry events to promote our brand and generate leads.

**Person Specification**

**Essential Characteristics**:

- Bachelor’s degree
- Excellent organisational skills with a keen eye for detail
- Ability to handle high volumes of work to a high standard
- Strong communication skills, both written and verbal.
- Ability to work in high-pressure environments
- Attention to detail
- Great at following processes and enhancing existing processes
- Adaptable
- Must be team-oriented, extremely motivated, and able to work independently
- Proficiency in Microsoft Office
- Willingness to travel and work on evenings/weekends when necessary

**Desirable Characteristics**:

- Passion for travel and working with students
- Knowledge and experience of Student Unions (Membership/committee positions in Societies or sports clubs are highly desirable)
- Experience in event planning/organising.
- Ability to lead large groups

**Salary: £21,000 + Bonus scheme**

**Benefits**:

- Opportunities to travel
- 21 days Holiday (There will be periods where holidays will not be permitted during the high season and additional, extended periods of holiday in low seasons)
- Ability to work remotely/travel during low season
- Great work culture

**Duration: Permanent**

**Requirements**:

- 9:30 am - 5:30 pm Monday to Friday core working hours (37.5 hours per week)
- There will be some requirements to work on evenings and weekends (time off in lieu can be accrued)
- Ability to commute to Nottingham office 3 days per week (2 days remote work per week)

**Salary**: From £21,000.00 per year

Schedule:

- Flexitime
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Nottingham

Application deadline: 30/05/2023
Reference ID: UniLife120523
Expected start date: 04/09/2023

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