Customer Server

Llandudno WaffleKing offers a range of luxury desserts; we specialise in ice cream and gelato, freshly made waffles, crepes, milkshakes, coffees, teas and more so as a member of the team you would be responsible for exceptional customer service, ensuring every customer has an enjoyable, memorable experience that leaves them wanting to revisit WaffleKing time and time again.

WaffleKing is now looking for that happy dynamic someone to join the team as a customer server with significant experience in a fast-moving food environment / Ice Cream Parlour / Coffee Shop / Dessert Shop / Takeaway who has great customer and upselling skills.

Previous experience is absolutely necessary, half or full shifts, full or part time, age no barrier.

**YOUR RESPONSIBILITIES (THIS LIST IS NOT EXHAUSTIVE) AS A CUSTOMER SERVER;**
- Acknowledge, welcome and assist customers as best as you can
- Serve customers
- Competently complete orders to meet customer requirements.
- Always offering additional products, add ons and upselling
- Product knowledge (Training on and off site); ability to explain specific product details (Flavours, Glutten Free, Alergens, Flavours, Product Content etc)
- Recommend the loyalty program to customers
- Collaborate and work as part of the team
- To be able to clean ice cream, waffle, crepe, coffee and all other machines etc (training will be provide)
- Maintain a clean and hygienic working area environment
- Daily cleaning of the WaffleKing parlour to a high standard

**BENEFITS TO YOU**
- Competitive pay in a difficult and unstable market
- Full or part time position available
- Company Pension Scheme
- Bonus reward Scheme
- Loyalty reward scheme
- 50% personal discount on food and *drinks, when working (excluding company owned retail sites)
- 25% “Friends ‘n Family" discount on all food, drinks, alcohol and accommodation (for you and up to three guests) when not working on all associated sites (excluding company owned retail sites)
- Friendly working environment
- Rate of pay is significantly higher than minimum wage but is negotiable based on your experience and capability to undertake the position competently.
- This is a full or part time, permanent role.
- The role requires flexibility as the business needs will differ seasonally, full weekend availability essential.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £8.60-£11.95 per hour

Expected hours: 16 - 45 per week

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Performance bonus
- Tips
- Yearly bonus

Ability to commute/relocate:

- Llandudno: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer Server: 2 years (required)
- Hospitality or Similar: 2 years (preferred)
- Ice Cream Parlour / Desert Shop: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person