E-commerce Order Processor

We are currently looking for an individual to work closely with our sales and production team providing highly efficient, E-Commerce support which would include picking and packing orders received across all channels.

Team Hoodies and Jolly Clothing is an industry-leading screen printing company based in Raglan, Monmouthshire. We are the fastest growing suppliers of custom printed garments, school leavers hoodies, ski hoodies, trip hoodies and team wear in the UK.

We are committed to hiring top-performing individuals seeking long-term employment with great opportunities and benefits

If you were to join our team as a E-Commerce order processor, your role and responsibilities would be:
Picking and Packing:

- Carry out the picking and packing process to ensure orders are accurately assembled.
- Maintain high standards of packaging to ensure products are delivered in pristine condition.
- Coordinate with shipping carriers for timely pickup and delivery of orders.
- This is an on your feet role, which will include some lifting of up to 15 kilos.

Order Processing:

- Receive and process incoming orders placed through the e-commerce platform.
- Ensure accuracy in order details and timely confirmation to customers.
- Coordinate with the warehouse team for order fulfilment and shipment.

Inventory Management:

- Monitor inventory levels to ensure sufficient stock availability.
- Coordinate with suppliers to replenish inventory as needed.
- Conduct regular stock checks and update inventory records in the e-commerce system.

Customer Service:

- Provide product information, assist with order-related queries, and resolve issues effectively.
- Handle returns, exchanges, and refunds in accordance with company policies.

After-Sales Support:

- Follow up with customers post-purchase to ensure satisfaction and gather feedback.
- Address any issues or concerns raised by customers after receiving their orders.
- Collaborate with other teams to implement improvements based on customer feedback.

**Requirements**:

- Experience in e-commerce operations (preferred).
- Strong organisational skills with keen attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to multitask and work effectively in a fast-paced environment.
- Customer-centric mindset with a focus on delivering exceptional service.

**How to Apply**:
2: Please check our location NP15 2BX - it's a beautiful part of the world but there is no public transport. Please check how to reach us and how long it would take you before you consider applying.

**IMPORTANT - Please no agencies or overseas applicants. This is strictly an in-house position.**

**Salary**: £26,174.72 per year

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

Ability to Commute:

- Monmouth (required)

Ability to Relocate:

- Monmouth: Relocate before starting work (required)

Work Location: In person

Reference ID: THJC/ECOMCO/1202