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Customer Services

4 months ago

Milton Keynes, United Kingdom Midpoint Communications Full time

**VACANCY - MILTON KEYNES**

Job Title: Customer Service Agent - Telecommunications Sector

Company Overview:
Join a dynamic and innovative telecommunications company dedicated to providing exceptional customer service experiences. At our company, we believe in connecting people and businesses seamlessly through our advanced technology solutions. As a Customer Service Agent, you'll play a vital role in ensuring our customers receive top-notch support and assistance with their telecommunications needs.

**Job Description**:
Key Responsibilities:

- Provide exceptional customer service and support to resolve inquiries and issues promptly.
- Troubleshoot technical issues related to telecommunications services and devices.
- Assist customers with service activations, upgrades, and account management tasks.
- Address billing inquiries, process payments, and handle account adjustments.
- Educate customers on product features, service plans, and promotions.
- Document customer interactions and resolutions accurately in the system.
- Collaborate with other departments to escalate and resolve complex issues.
- Stay up-to-date on product knowledge, industry trends, and company policies.

Qualifications:

- Preferably experience in customer service or a related field.
- Strong communication skills with a friendly and professional demeanor.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Commitment to delivering exceptional customer experiences and exceeding expectations.

**Benefits**:

- Competitive salary with performance-based incentives.
- Ongoing training and development opportunities to enhance your skills and advance your career.
- A positive and supportive work environment with opportunities for growth and advancement.
- Employee discounts on telecommunications services and products.

How to Apply:
**Job Types**: Part-time, Contract, Permanent

Expected hours: No less than 21 per week

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 26/05/2024
Expected start date: 04/06/2024