Homebuy Officer

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Economy department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on.

This is an exciting opportunity to join Hammersmith and Fulham’s Homebuy Team.

In the Homebuy team, we seek to support local residents and workers onto the property ladder by administering low-cost home ownership products such as Right to Buy, Council Shared Equity and Intermediate Rent. We work closely with developers and local housing providers to promote new developments, advertise existing, and provide nominations for new developments and resales. We also manage aftersales for themes such as lease extensions, alterations, and freehold sales.

We are looking for a new officer to join our close-knit team as we work to deliver a first-class service to our customers.

You will have a real focus on building relationships, providing high quality customer service, and working efficiently to ensure all sales are progressed in a timely manner. You will manage several different sale types at any given time and you will be able to prioritise tasks and manage your time well.

You will need to have excellent verbal and written communication skills, be IT literate, self-motivated, organised and bring a positive, can-do attitude.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

**Role Responsibilities**:
**The key responsibilities are as below**:

- Assist with negotiations between customers and surveyors from the Commercial Property team, and agree Council Shared Equity (CSE) Resale and Purchase valuations with the Council surveyor and Homebuy colleagues.
- Use initiative to identify potential cost saving or revenue raising measures, present to team for consideration and own them through to delivery
- Promote and represent the Home Buy service in meetings with residents and Members and take minutes if required, ensuring that action points are progressed.
- Work autonomously and independently on routine matters and refer sensitive and complicated matters to management or legal services in a prompt manner for advice.
- Deputise for the Team Leader, where appropriate.

Please refer to the **Role Profile **for more information.

**People Values**:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

**We are fair**

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

**We are caring**

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

**We are collaborators**

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

**We are driven**

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

**Recruiting for Attitude**:
Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:
**Complex problem-solving**
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

**Critical thinking**
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.

**Creativity**

**People management**
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.

**Coordinating with others**
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration.

**Emotional intelligence**

**Judgement and decision making**

**Negotiation**
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an org