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Local Taxation Officer
9 months ago
The post holder will need to have good knowledge of council tax administration and must have experience of working in a similar role. The Local Taxation Officer will be responsible for:
- Dealing with a high volume of customer enquiries by correspondence, telephone.
- Assessing requests for discounts, disregards, exemptions etc.
- Moving customers in/out of the local area
- Determining who is liable for council.
- Negotiating payment arrangement and provide advice to customers experiencing financial difficulty.
- A good working knowledge of council tax is essential.
- A good working knowledge of IT systems - NEC/Northgate system is essential to the role and experience with Enterprise NEC document management system.
- Be able to demonstrate excellent customer service skills.
- Good communication skills and the ability to converse at ease with customers and provide advice in accurate spoken English.
- A good working knowledge of MS office including the ability to use the internet and online resources to obtain information. Knowledge of updating records and accounts.
- Negotiating skills. These will enable you to negotiate/advise customers on a range of issues e.g., liability for council tax.
- Experience of working with internal & external customers, some of whom may not be happy with your recommendations, as you will be required to review situations where the outcome is unclear and make decisions based on legislation and local policy.
- Flexibility to adapt to the evolving needs of Revenues and Benefits and the Finance and Resources directorate.
Eden Brown Synergy is an equal opportunities employer.
