Supervisor

2 weeks ago


York, United Kingdom McArthurGlen Designer Outlets Full time

**Job description**
Duties include: - maximising every selling opportunity to achieve store and individual sales targets and Key Performance Indicators. - providing excellent levels of customer care, surpassing customer expectations at every opportunity. - answering queries from less experienced colleagues in response to customer enquirers. - deputising for the Assistant Manager when required. - opening and closing the store. - participating in performance management processes with the junior sales team. - following company procedures to maintain the security of stock, customer records and cash. - adhering to brand standards of merchandise presentation and housekeeping standards. - ensuring all customer queries are completed efficiently and on time, maintaining accurate records of all customer requirements and following company procedures. - resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management. - attending and participating in all store meetings and training events as required, ensuring good communication is maintained. - adhering to company policy on dress code and conduct. - fostering and maintaining a positive and proactive team attitude in the store. - being open to constructive feedback. - complying with the companies health and safety, and security procedures. - communicating any potential health or safety issues to the management team. - being flexible in approach to the business demands.
**Additional information**
The successful applicant will: - have demonstrable success gained as a salesperson with a recognised brand. - have excellent communication skills, both externally and at all levels in the Company, both written and verbal. - have an ambition to drive through initiatives and change to achieve Company targets. - be able to plan the work of the team to achieve the Company goals. - be able to handle multiple demands and competing priorities. - be aware of constraints and analyse risks. - be able to work effectively and efficiently. - demonstrate respect and politeness and regularly exceed customer expectations. - liaise frequently with customers to keep them fully informed. - show innovation and initiative in setting customer care standards. - be enthusiastic, self-confident and self-motivated. - understand and represent brand attributes. - be willing to adapt to change and be driven to continuously improve.
Job Reference: YOR02308


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