Waiter

7 months ago


London, United Kingdom OME for Fortnum and Mason Full time

Located in the heart of Piccadilly in our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

**Waiter/Waitress - Wine Bar**

The Wine Bar on the Lower Ground Floor serves a tapas style menu with the finest wines and champagnes at Fortnum and Mason. Open 7 days a week the Wine Bar is the destination for that midweek catch up or pre-dinner drinks.

We are currently looking for passionate Waiters/Waitresses to work in our busy Wine Bar helping our customers have a truly enjoyable experience.

Key Accountabilities:

- Run and maintain the appearance of your station and section to the highest degree
- Adhere to the agreed standards of table lay-up and MEP
- Set all tables in accordance with the standards provided
- Take instruction from head waiter, anticipate their requirements
- Provide attentive and prompt service
- React and deal with issues, complaints, breakages, spillages in a manner befitting the restaurant’s ethos
- Create and deliver an extraordinary customer experience, meeting all targets set
- Maintain excellent restaurant standards and cleanliness of fixtures
- Ensure the menus are displayed and accurate
- Ensure grooming standards meet company requirements
- Experience as a waiter/waitress - with a knowledge of wine
- Demonstrate an authentic and passionate understanding of brand, menus and restaurant service
- Build up strong relationship with customers in order to encourage repeated visits
- Ability to multitask, prioritize and manage time effectively
- Solid interpersonal and communication skills
- Ability to think quickly and rationally to ever-changing situations
- Consistently leading by example

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Work Location: In person


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