Homelessness Prevention Officer

**Overview of Calan DVS**

Calan DVS is a domestic abuse charity in Wales and we are committed to working in partnership to end domestic violence and abuse. Our staff are passionate about what they do and deliver much needed services to support some of the most vulnerable people in society.

We cover a large and varied geographical area, providing services across Bridgend, Neath Port Talbot, South Powys, Ammanford (Carmarthenshire) and Pembrokeshire.

It is a fundamental principle of Calan DVS that no person should be discriminated against by reason of race, religion, beliefs, national origin, sexual orientation, gender reassignment, age, disability, marriage and civil partnership and pregnancy and maternity, in accordance with the Equality Act 2010.

**Our vision**

At Calan DVS, our vision is to work towards safe and resilient communities free from domestic violence and abuse. To achieve this, we aim to relieve the distress, suffering and poverty experienced by families exposed to domestic violence and abuse. We also aim to educate the public regarding the causes and effects of domestic abuse along with prevention methods.

**Overview of Ty Rhosyn Housing Support Services - Calan DVS**

Ty Rhosyn Housing Support Services will provide a housing support service for individuals who are homeless or at risk of homelessness.

The service will be accessible to individuals who are at risk of being homeless or who are homeless, as a result of domestic abuse and currently reside in the Carmarthenshire or Ceredigion area, who are relocating to this area from elsewhere or who are reporting domestic abuse to agencies within this area.

Opening hours for the service will be Mon-Fri 8 am-10 pm with duty staff covering each weekday evening between 5-10 pm. Duty staff cover will also be available Saturdays 9 am-12 pm. There will be a single point of contact phone number for the service that will transfer to the duty staff and to our on-call Live Fear Free provision outside of these hours. THIS IS A NEEDS LED SERVICE, WORKING HOURS ARE FLEXIBLE AND APPOINTMENTS OUT OF NORMAL WORKING HOURS WILL BE DISCUSSED WITH YOUR LINE MANAGER.

**Purpose of the role**

An exciting opportunity exists for a Homelessness Prevention Officer.

The HPO will be a key member of the team reporting directly to the ASM and will be responsible for the delivery of Homelessness Prevention services across Carmarthenshire.

You will be required to assess conflict situations across tenures throughout Carmarthenshire and will work directly with individuals undertaking home visits as required to identify the most appropriate method of intervention to resolve or manage the conflict. You will be involved in providing practical support to those affected by Domestic Abuse and Anti-Social Behaviour, therefore knowledge of current ASB legislation is desirable.

Assess and analyse conflict (complex) situations across all tenures throughout Carmarthenshire, including problems or information concerning homelessness because of conflict within the family home. Undertake appropriate liaison with other organisations where required, identifying the most appropriate method of intervention to resolve or manage the conflict and provide practical support to all tenants affected by antisocial behaviour.

This post will require working irregular and unsocial hours, which may include weekends.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation.

This is a flexible working contract where some evening and weekend work may be required to suit service users.

**Key Accountabilities - Regional Service Development**
- To work alone and with others, complete dynamic risk assessments and maintain own safety by following lone working procedures and by adopting a positive risk-taking approach, ensure that all service users are treated fairly and afforded equality of opportunity and be able to assist in covering your colleagues' caseload when required.
- Perform needs assessments and develop respective support plans and reviews when required, conducting dynamic risk assessments, and developing risk management plans, adopting a positive and innovative risk-taking approach.
- Provide drop-in support in a range of locations within Carmarthenshire including LA housing hubs.
- Provide one-to-one support in rural areas including service users’ homes or other locations depending on the needs of the service users.
- To deliver trauma-informed support using a range of therapeutic skills and psychosocial interventions and supporting clients to develop independent living skills to prevent crisis or tenancy failure. Promoting and teaching life skills and encouraging adaptive and positive behaviours that function for well-being, aiding individuals to develop into active and productive members of their communities.
- Promoting, encouraging, and signposting to a rang