IT Apprenticeship

Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country?

This is an excellent opportunity for an apprentice to join the Field team and to undertake a Level 3 Support Technician Apprenticeship.

**Aspire Technology Solutions** are looking for an enthusiastic apprentice with an appetite for IT and a positive attitude to be based at their new offices at Pipewell Quay on Gateshead’s Quayside. They’re looking for someone who is looking to begin their career in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work. You will ensure the highest level of customer service is provided to all their customers and you will be working with some of the latest technology systems.

In this role, you’ll work towards your **Level 3 Information Communications Technician qualification **delivered by our expert training team at Baltic Apprenticeships.

**A Typical Day in the Job**:

- Provide 1st line support for the Service Desk
- Work on support tickets and provide project support to senior engineers
- Assisting the setup of desktops & laptops
- Dealing with ticket queries including password resets, new user requests and fault logging
- Assisting with infrastructure refreshes - Telephony rollouts
- Liaise with internal customers to ensure that services are being delivered
- Work with SLA’s whilst delivering efficient resolutions towards First Time Fix Rates

**Salary, Hours&Benefits**:

- £15,500 per annum
- Monday to Friday 9am-5pm
- 25 days annual leave
- Health cash plan
- Network benefits
- Critical illness cover
- Discounted gym membership
- 24-hour employee assistance support
- Enhanced maternity and paternity pay
- TechScheme

**Desired Qualities, Skills and Knowledge**:

- Grade 4/C in Maths and English GCSE or Functional Skills L2
- Excellent communication skills both written and verbal
- A keen interest in learning new IT technologies
- Positive and resilient
- Customer focused
- Personable and friendly
- Well organised
- Takes the initiative
- A logical approach to troubleshooting hardware and software issues
- Good attention to detail

**Your Training with Baltic**:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective **IT Support Technician.**

**Next Steps**:
**Eligibility Criteria**:
**Vacancy Information**: Location
- Gateshead

Postcode
- NE82BJ

Programme
- ICT Support Technician - Level 3

Salary
- £15,500.00

Reference
- J-009865