Reservation Agent

2 months ago

Saint Brelade, United Kingdom Old Court House Full time

**Main Purpose of Job**:
We are looking for a detail orientated, guest focused reservations agent to join our reservations team. As a Reservations agent you are a crucial part of our guest's journey, from initial enquiry to guest departure. You will build relationships with new, existing & regular guests, ensuring we are consistently creating memorable experiences.

**Key Responsibilities/Main Duties**:

- Managing the reservation process for the UK’s best pub group.
- Accurately booking tables, meeting customer and restaurant requirements.
- To maximise accommodation and F&B revenue through cross selling and up selling.
- Process non arrivals and cancellations in a timely manner.
- Updating function sheets and event plans for the ops team.
- Perform day-to-day arrivals check.

**Skills, Experience and Qualifications**:

- Reservation Agent or Reception experience is desirable
- Highly organised, collaborative team player with the ability to multitask and work on own initiative
- Computer literate with IT skills to include Outlook and Excel
- Professional and friendly demeanor
- Flexibility to work shift and work weekends since the department is open seven days a week

**Travel Requirements**:

- Position is a mixture of hybrid working from home and travel to multiple properties; own form of transport needed.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and/or requirements**.**

INDFOH

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