Audiology Receptionist

To undertake this role you will need to have a positive and pro-active approach to work, with a strong desire to deliver this highest standard of customer service to our patients in a very busy environment.

You will also need to be a good team member, use your initiative, be methodical and have excellent communication skills, as you will be liaising with people of all disciplines across the trust

The hours for this job will be Monday & Tuesday 8:30-5pm and Fridays 08:30-4:30pm.

Main duties consist of being the first point of contact for the service via our Reception areas. This will include both meeting and greeting patients accessing the service for their appointments and via the telephone, as well as liaising with a range of multi-disciplinary professionals.

You will be required to manage a busy telephone system and input/process referrals that are sent into the service. You will also be required to provide admin support to other areas of the service and action any administrative tasks that are sent in daily to the Audiology mailboxes.

Team work and flexibility are essential to this role and occasional cross site working or additional cover for sickness/annual leave may be required.

This role will involve working for both Adult and Paediatric receptions at St Peters Centre.

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
- Provide an efficient and courteous link with colleagues, clients, parents, and other professionals using the Service using appropriate communication skills where there are barriers to understanding including contact with service users who have hearing impairment.
- To input new referrals onto the IT system.
- Fill clinic cancellations.
- Ensure all incoming/outgoing mail is dealt with appropriately and efficiently.
- Deal with incoming telephone calls ensuring queries are dealt with quickly and accurately and provide an efficient message taking service for Audiology and Hearing Therapy.
- Undertake a range of general office duties including, filing, and photocopying, verbally contacting patients where possible prior to their appointment to help manage failure to attend appointments.
- Receiving/receipting patient ear moulds.