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Project Administrator

5 months ago

Liverpool, United Kingdom Heatio Full time

**About us**

Heatio is a clean tech start up in Liverpool. We are professional, agile, innovative, and our goal is to help us make clean, green energy affordable for everyone At Heatio, we aim to make the benefits of low-carbon heating accessible to everyone. We’re passionate about making renewable technology a realistic and affordable option for every UK homeowner and provide education, finance options, and support to make this a reality. Are you passionate about renewable technology? You can be part of this.

**Position **Customer Support & Project Administrator

**Reports to**:Managing Director

**Location**:Liverpool

We're searching for a Customer Service/ Project Administrator to join our growing team. This person will be working with the founders of the business to support the delivery of both government funded research projects and the tactical delivery of installation of renewable energy systems into customers’ homes.

**Key Responsibilities**:

- Project management of installations including deliveries, scheduling of engineers, customer communications and handover.
- Be responsible for the development, implementation and ongoing management of a company wide project management solution.
- Carry out a thorough project close process ensuring all relevant compliance and regulatory requirements are met.
- Arranging project update meetings and updating the relevant stakeholders on the status of milestones and activities within the relevant project plan.
- Be the first point of incoming calls from participants, including any client enquiries
- Attend/liaise & note take on briefing calls with clients

**About you**:

- A minimum of 5 GCSEs (or equivalent) at 4-9 (A-C) grade which must include Mathematics and English Language.
- Ideally, have experience in a customer facing or hospitality role.
- A positive, genuine ‘can do’ attitude and hunger to get ‘stuck in’
- Love talking to people on the phone and have an excellent telephone manner.
- Excellent organisation skills.
- Be proactive in managing your workload and priorities.
- Take pride in 'delighting' customers and clients with your service delivery.
- Be able to demonstrate a high level of accuracy with good attention to detail.
- Good written and verbal communication skills.
- Experience working with installation engineers, suppliers and project management is not essential but would be beneficial to the role.

**Benefits**:

- Casual dress
- Company events
- Company pension
- Office located on the Albert Dock in Liverpool
- Home working available although the role is an office-based position
- No weekends
- Support for personal development in Renewable Tech including internal and external training

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer support: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: 037950
Expected start date: 04/09/2023