Supervisor

3 weeks ago

Northwich, United Kingdom Wild Tots Full time

The main objective of the supervisory role will be to assist the managers on site to ensure that day-to-day operations run smoothly. It is important that this role be met with drive and ambition, in order to motivate the bar staff and lead the FOH team on shift.

**Key Objectives and Responsibilities**
- The supervisor must assist the managers on shift with daily tasks providing support where possible and help in the organisation of shifts.
- In this role you must deliver customer satisfaction by maintaining an exceptional standard of service and professionalism.
- A supervisor is a key role in representing the company’s best interest and must set high standards of personal presentation and behaviour at all times, leading by example.
- A positive attitude must be adopted towards teamwork, contributing to the smooth running of the premises, and interacting productively with other departments.
- This role is also about passing on knowledge and you must be prepared to work with and set an excellent example for new and existing staff members. This is all part of our commitment to developing our teams within the company.

**Operational Duties**
- The role of a supervisor is predominantly front-facing position leading the other FOH staff on the floor, working with staff and serving customers, performing every job the FOH staff do in a more senior role.
- Making sure the business is ready for service, keeping on top of daily duties and a close eye on cleanliness and presentation of the FOH.
- Ensuring the rotation and organisation of stock is upheld, checking for expired items and reporting them to management.
- Follow the recipes and presentation specifications as dictated by the line managers and as written into drinks specification books.
- Helping delegate tasks whilst on shift and the organisation of breaks supporting new and existing staff with knowledge-based questions and offering light training in everyday tasks to try and maximise performance in the workplace.
- Ensuring you are following procedure and practising protocol in health and safety reporting anything pertinent to line managers.
- Help to monitor staff transactions with customers on shift ensuring all irregularities are reported to line managers.
- Set individual objectives and targets to staff and ensure they are met.
- Trained in cellar duties in order to rotate, change and clean both cask and keg lines.

**Job Requirements**
- Flexible - This role requires flexibility in terms of working patterns and shifts, we are open 7 days a week and expect the Supervisor to embrace a variety of shifts including evenings and weekends
- Passion - Hospitality is about creating a place where customers and staff alike come together to build a warm, welcoming, and enjoyable experience, and this is created through your passion and enthusiasm for food, drink, and entertainment. Passion is key
- Fairness - The expectation from every staff member is a fair and honest approach, this will always be at the core of our values and should in adopted and given to both staff and customers alike.
- Integrity - It is essential that punctuality, presentation, and an approachable demeanour be always adopted in the workplace. Lead by example. Always aim to maintain a positive and confident mentality. Be reliable and trustworthy.
- Teamwork - There is no ‘I’ in team. It is crucial we all communicate as best we can with one another and help each other out, it’s important to build good and lasting relationships in the workplace.
- Accountability - In any leadership role you are responsible for the overall successful running of the area to which you control and accountable for the proper operation and development of the staff and product to which you sell.

**Benefits**
- 1 Staff meal per shift
- Access to wagestream - online benefits platform where you can access your wages early as well as creating savings.
- Opportunity to grow within your role.
- Free play session for children
- Full Training
- 50% staff discount off food across all northern light’s central sites.

**DBS Required due to working with Children**

**Job Types**: Full-time, Permanent

**Salary**: From £12.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 1 year (preferred)
- Supervising: 1 year (preferred)

Work Location: In person

Reference ID: SP-WT-2702

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